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Orem Toyota - Service Center

Orem, UT

4.2
5,077 Reviews

5,077 Reviews of Orem Toyota - Service Center

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February 28, 2024

I like the service I receive and the updates as to what is happening with car. Drew was great to work with and he was happy and funny. More

by AMANDAPINO16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2024 -

Orem Toyota responded

I'm glad you appreciated our service and updates at Brent Brown Toyota. It's great to hear that our team created a positive environment for you during your visit. Thank you for sharing your experience.

February 27, 2024

I’ve really enjoyed going to Brent Brown for regular servicing on my Tacoma the past couple of years! More

by carsonlmartines
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Milani Hedquist
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2024 -

Orem Toyota responded

We're glad that you've had pleasing experiences with your Tacoma's servicing at Brent Brown Toyota. Thank you for sharing this.

February 27, 2024

They were very fast servicing my vehicle. They answered all my questions and had me out the door in under an hour. More

by JOHNSON.VGJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Orrin Skinner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2024 -

Orem Toyota responded

We're glad the speedy service and Q&A at Brent Brown Toyota met your expectations. We look forward to assisting you again when the need arises.

February 23, 2024

Enrique is friendly, professional, efficient, and a great ambassador for Brent Brown Toyota. He listens well - a must for customers! More

by JERRY_JACCARD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Enrique Soto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2024 -

Orem Toyota responded

We are pleased that you enjoyed your time here at Brent Brown Toyota. We continually work towards providing the friendliest and most efficient service possible. Thank you for your review.

February 23, 2024

I have been asking for my head baord on my car to be fixed for months now and no one is fixing it. It was like this when I got the car and they cleaned it off making really bad rub marks on my head boar More

by whatsupchadjames
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nathan Parker
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2024 -

Orem Toyota responded

Hello, Please know that your feedback is important to us here at Brent Brown Toyota. Given the chance, I would like to speak with you about your overall experience with our Service Department regarding the lining on the roof of your vehicle. Customer Relations Manager 801-223-4406

February 22, 2024

Personable, friendly. I bright the car in for service recently and was treated with courtesy, and the service was performed promptly. More

by rlpeatross
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2024 -

Orem Toyota responded

We appreciate your positive notes on our team's courteous and prompt service at Brent Brown Toyota. Your satisfaction is important to us, thank you for sharing.

February 22, 2024

Taking our car in for its first scheduled service was quick and easy. I liked being able to schedule it online. When I got there, Drew was great to work with. He was proactive and attentive as I asked ab More

by contact.dbm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 22, 2024 -

Orem Toyota responded

We appreciate your feedback on the swift service experience and online scheduling at Brent Brown Toyota. It's good to hear that our team was proactive, and attentive.

February 21, 2024

I had an outstanding experience with Joel Kitchen and Brent Brown service department. I had an unexpected service need because the splash guard under my car was coming loose and hanging down. I drove to More

by mgrant1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel Kitchen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaron Maxfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 22, 2024 -

Orem Toyota responded

We appreciate your confidence and kind words about our team at Brent Brown Toyota service department. Thank you for choosing us to help resolve the issues with your car's splash guard.

February 20, 2024

I went for my first 5000 miles for my corolla, service was good, it took around 60 minutes since I arrived. there is good poits, Joel was amazin and servicial for my questions and updates. I had an app More

by Marco Hernandez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel Kitchen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 22, 2024 -

Orem Toyota responded

Hello Marco, Thank you for taking a moment to share your thoughts on your recent visit. At Brent Brown Toyota, we pride ourselves on providing top-notch service and are glad to know you are pleased with the 5,000-mile service performed on your Toyota Corolla. I would appreciate the chance to further discuss your feedback regarding a shuttle, as well as the level of communication you received from our Service Team. Please contact me at your earliest convenience. Customer Relations Manager 801-223-4406

February 20, 2024

The dealership was great and attentive to our needs. They were extremely helpful and answered any and all of our questions, even though we might have been a little annoying. More

by GLAZIERK
Recommend Dealer
Yes
Employees Worked With
David "Mckay" Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steven Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 22, 2024 -

Orem Toyota responded

We're glad to hear that Brent Brown Toyota built a trusting relationship with you. Remember, no question is too small for our team - we're always here to help clarify things. Thank you!

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