Orem Toyota - Service Center

Could not have been a better experience! Fantastic service. Brock DeLuca was extremely professional and kind! Fantastic service. Brock DeLuca was extremely professional and kind! More

Great service, everything was done on a timely manner. Would recommend doing your services here. Would recommend doing your services here. More

Prompt and courteous service by everyone we dealt with during this visit to get "Dorah" serviced. during this visit to get "Dorah" serviced. More

Very good service and very fast. Orrin Skinner was very friendly and professional. I will be back Orrin Skinner was very friendly and professional. I will be back More

Kaua Pouha is the best customer service rep I have ever worked with. I always ask to make my appointments with her and to be greeted by her. She has great technical expertise especially on my new 4Runner worked with. I always ask to make my appointments with her and to be greeted by her. She has great technical expertise especially on my new 4Runner. And if she doesn't know the answer she will find out. She keep me fully informed how the car work was progressing. And when the 4Runner was complete I was called immediately More

Joel is the best! He cares so much about, not only my vehicle, but me personally. I always try to schedule my services when Joel is there. He takes care of my vehicle He cares so much about, not only my vehicle, but me personally. I always try to schedule my services when Joel is there. He takes care of my vehicle as if it were his own. Thanks, Joel!! More

The service there varies from chaotic to crickets meaning it’s really busy or not busy depending on the day. I wasn’t too impressed with our recent help there. We bought our Toyota brand new there and bought it’s really busy or not busy depending on the day. I wasn’t too impressed with our recent help there. We bought our Toyota brand new there and bought the Service Plan. Unfortunately it doesn’t cover much else but the oil changes and tire rotations. And they are pricey there! I don’t know about our future with Brent Brown. I miss the one on one with our mechanics in the past. They seemed to care so much more about us. More

Got a complicated explanation about why I was charged $160 labor to swap out the 12v battery in a 2005 Prius. Not the hybrid drive mind you, the one that starts the car. Said he had a complex process whe $160 labor to swap out the 12v battery in a 2005 Prius. Not the hybrid drive mind you, the one that starts the car. Said he had a complex process where he has to keep the car turned on and hooked up to his computer the whole time or else it would fry the board. Whatever. I called Pedersen Toyota here in Fort Collins and they said, no, they don't do anything like that, and the 12v battery change for a Prius is $20 to $40 for labor. Nothing like paying 400% markup at the dealership. My daughter is a student at BYU so we know what's going on here. I left a message at 8:30 in the morning and had to call back at 4pm because I hadn't had a callback. More

No one would call me back on their own to give me an update. I had to call over and over and over to find out what was going on with my car. Very poor communication skills. I will never come back. update. I had to call over and over and over to find out what was going on with my car. Very poor communication skills. I will never come back. More

When you rotate tires, why don’t you balance them too? Doesn’t make sense. Doesn’t make sense. More