Orlando Mini

Check Engine Light on! I took my wife Mini Cooper S with check engine light on....the thermostat need to be replace and the housing too, blah,blah,blahh...$ 930.15 later! L I took my wife Mini Cooper S with check engine light on....the thermostat need to be replace and the housing too, blah,blah,blahh...$ 930.15 later! Left the dealer 6,45 hours later waiting, check engine light comes back on!!!!! After reading a few reviews about this problem,open the filter housing and what I see the dirtiest filter ever seen in my life.....replaced it, cleaned the MAF, fire the car, check engine light is off!!!!!!! I will never take this car to this jokers ever again!!!!!!!!! More

Best service experience ever Brought my 2007 Mini in for a defective fuel pump, Anthony Brooks service advisor checked and the pump was still under warranty. I waited and my Mini Brought my 2007 Mini in for a defective fuel pump, Anthony Brooks service advisor checked and the pump was still under warranty. I waited and my Mini was repaired, washed and ready to go. Tip top service, thanks to Anthony. More

Service my 2012 I came in and I have to say the staff are great and friendly. Garret and Adante, are great and very helpful. Adante, answering all my questions about I came in and I have to say the staff are great and friendly. Garret and Adante, are great and very helpful. Adante, answering all my questions about my car.. He goes beyond to help our customers. We need people like him and Garrett. Thank you again Adante, for helping my son with his car. I live in lakeland and i drive here because Service Manager and Service advisor are great customer service. More

Adante I would like to make some comment about how Adante Cameron was very helpful, polite, and very professional. I will come back again just because we nee I would like to make some comment about how Adante Cameron was very helpful, polite, and very professional. I will come back again just because we need people like him around. :) Thank again Mr. Cameron for helping my son and I last month. Service Manager was also a big help. Thank you Adante Ms Jo More

Unbelievable Service Department GARRETT, Service Manager and ADANTE in service pulled all stops for me and helped me in ways I've never experienced in any other dealership…Ever. I GARRETT, Service Manager and ADANTE in service pulled all stops for me and helped me in ways I've never experienced in any other dealership…Ever. I never show up too much or have too many issues. I've known Garrett for nearly five years now and he is always kind, considerate and calm. Adante is always polite and professional and never hesitates to say, "Bring it in, we'll take a look at it." Recently, Garrett went above and beyond any expectations on my part when I was beside myself with a non warranty issue. He and Adante took care of me and said, "We look forward to seeing you on Saturday car washes again" which, I've been doing the whole time I've owned my Mini. It's great, and rare, to be at ease with a service dept for so long a period of time and to feel at home. Kudos gentlemen and Thank you. Sincerely Pete Curley PS Jim was extremely kind and helpful when I had questions about a trade in. He took a lot of time for me and was always pleasant, I cannot express more how he put me at ease. More

Anthony is Great!! The best service you can get! Great communication, and they took excellent care of my 2013 Mini. Top quality, keeps me coming back thank you guys!! The best service you can get! Great communication, and they took excellent care of my 2013 Mini. Top quality, keeps me coming back thank you guys!! More

Customer Service Spoken Here The phrase "customer service" is spoken every day, by every member of the service department at Orlando Mini. Many dealerships allow customer service The phrase "customer service" is spoken every day, by every member of the service department at Orlando Mini. Many dealerships allow customer service to take a backseat to profit. However, Orlando Mini continues to strive towards taking care of their service customers in every aspect of Mini maintenance; both scheduled and unscheduled. Customer service is not dead. Every time I have brought my Clubman into Orlando Mini, I have received top quality maintenance and customer service. Orlando Mini is set apart from other dealerships by making the customer service experience a top priority. Great customer service and excellent human interaction is what I have personally experienced since my purchase of my Mini in 2012; due largely in part by the leadership of the service manager Mr. Garrett Bowling, Adante Cameron (service writer) and the rest of the service team. They (in my opinion) should be commended by the Field’s Auto Group for the continued support to the customers post purchase. If you have a Mini, or are thinking of buying one, please visit Orlando Mini and see what I mean. Thanks to all at Orlando Mini for your continued support and Mini care; Happy Motoring! T.S. (Owner of 2012 Clubman S) More

Thank you Adante & Garrett!! I have a 2010 MINI Cooper Convertible, and I really enjoy my little car. It is cute, fun to drive ,and great on gas. However, the radio just stopped w I have a 2010 MINI Cooper Convertible, and I really enjoy my little car. It is cute, fun to drive ,and great on gas. However, the radio just stopped working all of a sudden --- just out of the blue! After searching the MINI forums for similar problems, I knew it would be an expensive repair. Honestly, I was considering taking it to another service facility, because I didn't want to pay the dealership prices. But, I figured it wouldn't hurt to get a price quote from MINI. I am so glad that I did! After checking my car, Adante delivered the initial bad news regarding the need for a replacement radio (which I figured). I called my husband to deliver the news regarding the repair cost. Yep, we were definitely going to shop around for a cheaper quote. However, as I walked back into the dealership from my phone call, Adante walked over and suggested that he could try to decrease the amount of my bill for the exact same repair service. As it turns out, he decreased my bill by hundreds of dollars!!! (Why do I feel like I am in a Geico commercial. ha!) Anyway, I did my research before going to this MINI appointment, so I knew that Adante offered a lower price than what I could get from other MINI-related service shops. What a relief! I love saving money!Plus, I can hear the music, again! If you are reading this, thank you so much, Adante and Garrett!! Due to your service and efforts, I decided that I am staying with MINI for my next car. It means so much to have great service available when life throws expensive (well in this case...inexpensive) curveballs. :) More

Ask for Adante Adante Cameron has been our go to service person every time we get our MINI Cooper Countryman S ALL4 serviced. He is a straight shooter who has helpe Adante Cameron has been our go to service person every time we get our MINI Cooper Countryman S ALL4 serviced. He is a straight shooter who has helped us out on many occasions and kept his cool when our nerves were frayed. He calmed us down whenever we had issues and worked hard to make us feel safe and secure when our MINI had problems. More

Outstanding experience!! My wife and I both purchased Minis and have nothing but high praise for the dealership and Sam Allegra and Brittany Lewis in particular. Sam was a rea My wife and I both purchased Minis and have nothing but high praise for the dealership and Sam Allegra and Brittany Lewis in particular. Sam was a real pleasure to deal with. No pressure and easily answered every question we had. Really went the extra mile for both of us! We can highly recommend to anyone wanting to purchase a Mini to ask for Sam. You will not be disappointed! Brittany in the financial department was also a real gem and fun to work with!! The cars are a blast to drive and handle with ease. In short if you are looking to buy a Mini Cooper you can't go wrong with Orlando Mini. Thanks guys!!! More