Orlando Mini

Please reconsider First, if you are looking to buy a Mini, please reconsider. I have never owned a vehicle with more problems then the one I have. I genuinely wish th First, if you are looking to buy a Mini, please reconsider. I have never owned a vehicle with more problems then the one I have. I genuinely wish that I had spoken to more people and done more research; I would not be in the stressful situation that I am now. Second, if you do decide to get a Mini, consider taking it to another place for service because this place is awful. My mini breaks down about every 3-5 months so I have had to come often to their service department. I always walk out with the problem temporarily fixed or not fixed at all. How does a professional look you in the face and say "I don't know why you lost pressure in your brakes and half the fluid is gone but it seems fine now; just come back if it happens again." Seriously? I DONT KNOW. It's a phrase that rolls off easily for them. Like when they told me I don't know why your windshield had that huge crack in it or I don't know how those grease and scratch marks that from one end of the bumper to other... Is there any way I could pick up my car and it NOT be in worst condition then when I left it? I DONT KNOW. More

Commute from Saint Augustine to Orlando NOT A PROBLEM! My girlfriend has owned a 2007 Mini Cooper S exclusively since the day it rolled off the lot. She is a very easy on the vehicle in contrast to myself My girlfriend has owned a 2007 Mini Cooper S exclusively since the day it rolled off the lot. She is a very easy on the vehicle in contrast to myself as I am more aggressive on my cars. This Mini, and the ownership that comes with it, has been a bit of a learning experience for me as I have only ever owned American or Japanese manufacturers. When a service is needed or something needs repairs, I never settle for anything other than the manufacturer's service departments to insure that the vehicle is serviced by experienced and knowledgeable mechanics that are familiar with all the nuances a vehicle may have. I will NEVER go to the Jacksonville, FL Mini Service station again as nearly all the service that has been provided was slow on implementation, misdiagnosed (for over a year), communication skills to the customer borderline disrespectful and finally difficult to coordinate around a very ridiculous schedule. (Mechanics with bankers hours practically!) Orlando Mini was a breath of fresh air almost immediately with our service liason Adante Cameron. I unfortunately have HORRIBLE scheduling, do not always get across all of my concerns in one call due to unforeseen circumstances or request additional information as a service progresses. Adante answered "ALL" or "RETURNED" every voice mail that was left with him about our service visit. I can place our call quantity around 4-8 calls in one afternoon over the span of 3-5 hours. Every call I made revolved around service cost quotation and updates, mechanical knowledge and alternative perspectives regarding the service options available and finally education regarding Mini specific mechanical issues. EVERY TIME I talked with him he provided me an answer that satisfied my concerns and was also a correct assessment regarding the vehicle as opposed to the Jacksonville Service Team's diagnoses. If it were not for Adante and his coordination with his mechanic servicing my girlfriend's Mini (I truly wish I could remember his name to give him credit as well), her engine would have literally blown up. Those of you that are not familiar with engines and mechanical function, please find someone to trust, and I find this dealership to be that place. This engine's timing chain was on the verge of breaking and had been misdiagnosed as, "Requiring more oil", for over a year. The charges for labor and parts for a task like this is indeed not cheap per se, but had this part failed while the vehicle was driving at highway speeds, it would be an entirely new engine, and not a simple part replacement as had been executed there at the Orlando Mini Service Department. So for this initial engagement where I became more involved with communicating with this Mini Service Department, I say thank you to Adante and his associates for saving my girlfriend's car from a very costly misdiagnosis. I will always make the drive from Saint Augustine, FL to Orlando, FL from now on to have this vehicle serviced. More

An absolutely terrible experience for service I brought my car in because the service engine soon light was on and I needed to find out what was wrong with it. When I first got there I was told th I brought my car in because the service engine soon light was on and I needed to find out what was wrong with it. When I first got there I was told that there was an initial fee for the diagnostic test but that if I opted to have any services performed that fee would go towards the services. I was in the waiting area for two hours before I was told that there would have to be another test preformed to see if there was a gas leak, and that they would not apply the fee for the diagnostic test to the service. I didn't want to walk away and have my car break down on me because he said without the test they wouldn't know. After that test he came back to me and said the only thing that was wrong with my car was that I needed a new gas cap, which would be an additional $40 charge. I just don't feel that something as simple as a gas cap should have taken 3 hours to diagnose and I also feel that I was taken advantage of because I essentially paid over $200 for a new gas cap. When I addressed my concern he talked to the manager who gave me 10% of, but that still left me at over $200 and out three hours for them to finish everything. The whole experience just left a bad taste in my mouth and I will not return to this dealership for service, nor will I purchase my next mini from them. More

I really love it when I find companies that make the customer feel like they are in it for them and not for the sales. Orlando Mini is one of those companies. I am actually from Orange Park and Orlando customer feel like they are in it for them and not for the sales. Orlando Mini is one of those companies. I am actually from Orange Park and Orlando is two hours away from me. Jacksonville has a Mini dealer that is only about 30 minutes from me. I did contact Jacksonville but it seemed like it was ME that did not work for them. I was told that I still needed money down even though my credit was approved and my trade/payoff were even amounts. So I decided why not email Orlando? That was all that it took. Brittany, the lady I began working with, had the attitude of "we are going to do this for you"! I couldn't find exactly what I wanted so I decided to order it. Brittany helped me through it and answered all my emails promptly. She helped me with deciding on options even if her opinion might mean I would decide against an expensive option. She knew what things I wanted and that my budget wasn't unlimited. Once my order was placed I began dealing with Chris. He tracking my Mini being built and where it was in the process and finally when it was shipped to the US! Chris did an awesome job when I came to fill out my paperwork. He went above and beyond to make sure that I got the best deal and the best payment that I possibly could. I have never once gotten a car where the sales person worked so hard to see if they could get the payment lower on their own. Thank you Brittany and Chris! You are great at what you do! Not a salesperson....a people person :) More

Went looking for a new car, and love the mini, had one years earlier and was ready for another. Found the car and started the negotiation process. I stated twice when we started that i wanted different years earlier and was ready for another. Found the car and started the negotiation process. I stated twice when we started that i wanted different rims and to add stripes, and wanted both of these included. After meeting three people to negotiate with me, we where at a price. Was filling out the paperwork and the sales man mentioned that he could get me set up with service to purchase the stripes. I had been up front with what I needed and they where now going to nickel and dime me to death. I walked out for a $185 diference, but more than that, I walked out feeling that this dealership played games when they negotiated and just dont want to deal with a dealership like that. This was moving into leasing and a new mini every som many years and wanted a dealership I could trust and if you negotiate like this, you are going to do the same in service. More

I recently went car shopping. My goal was to find a used car that was within two years old that met all the criteria that was important to me. I wanted a car with low mileage, still under warranty, that ha car that was within two years old that met all the criteria that was important to me. I wanted a car with low mileage, still under warranty, that had great gas mileage, had plenty of head room and leg room for me and passengers, and at a payment less than $250 monthly. I wanted all of this and in addition to the most important criteria I was looking for, the best interest rate possible. My best friend recommended BMW Mini Copper Store. So I headed out Memorial Day Weekend and Visited the Mini Copper store, along with Toyota, and Kia. I was absolutely blown away by the professionalism and respect given at the BMW Mini Cooper store by each and every member of the staff that had dealing with me. The Sales Man Arie listened to my needs list and he showed me only cars that met those needs. I test drove several car before deciding on a 2012 Nissan Versa SL. In the Negotiations, $1500 was reduced from the car price and the APR was approved at 4.39% and a monthly payment of $231. I told Arie to let me shop around and I would get back with him. When I went to Toyota, the sales man was pushy and using hard sales skills. A soft sell approach work better for me, but he was not recognizing that his aggressive approach was a turn off for me. Also when the sales man introduced me to the finance man and manager, they turned there back on me without smiling or extending their hands for a hand shake, and they reprimanded the sales man for not having me do a test drive yet and that he was not following protocol. I was truly offended. They should have shock my hand and then pulled the sales man aside privately. At Toyota, they were pushy, aggressive, rude, and unprofessional. The APR came back at 7.99% on a new car which was an insult. I was preapproved through a credit union for 7.5% on a used car and 5.5% on a new car so Toyota recommended that I go with the loan at the credit union and come back, but with how they treated me, I was not interested. Next I went to Kia. The sales man did not have knowledge to any of the questions I was asking. Also, they did not have the car I was wanting, so he was trying to get me into a different model instead. I did not even give them a chance to run the numbers because of the sales mans ineptness. I call Arie back and told him I wanted to close on the deal and went back the next day. During the final stage, the finance manager was amazing with finalizing the paperwork and I left a proud owner of a car that met all my needs. The level of service provided to me while working with each member of the BMW Mini Copper staff was exceptional. I am so very impressed with the quality of service provided. I do not want to forget to thank Mike the General Manager. On both days of the negotiation he personally stopped by several time in the coarse of the business transaction and shock my hand and ask me how I was doing, and whether I needed anything. The management at Toyota could truly learn something from Mike. Mike clearly has set the example of how to treat a customer and the rest of his staff follows his lead. An example of a great leader. Thank you so much to all the men and women at the BMW Mini Copper Store. It was a friends recommendation that got me to visit BMW Mini Copper to begin with, so thank you Gina for your recommendation. Word of Mouth Advertising is the best, so to pay it forward, I have already told all my friends and family to check out the BMW Mini Copper Store the next time they are in need of a new or used car. More

Very enjoyable purchasing experience, no pressure from Pratik and he was extremely informative. We love our 2012 Clubman, British racing green, loaded with options. Thanks! Pratik and he was extremely informative. We love our 2012 Clubman, British racing green, loaded with options. Thanks! More

Excellent salesmen, went over and above to take care of the delivery my car when it was not his order and the salesmen who ordered the car would not come in. Great buying experience and the car was fully c the delivery my car when it was not his order and the salesmen who ordered the car would not come in. Great buying experience and the car was fully cleaned and operational. More

Purchased a used car through Jim Lentini. He was friendly, professional, and a real pleasure to deal with. Got a great car at a great price. He was never pushy and was very sincere. Took less tha friendly, professional, and a real pleasure to deal with. Got a great car at a great price. He was never pushy and was very sincere. Took less than ten minutes to sign all the paperwork and be on our way. Jim was the nicest car salesman we have ever dealt with. More

we found our current car while looking for used mini countryman online when we zoomed in the pictures both me and my husband felt like this is "the car" for us. But when looked at the location countryman online when we zoomed in the pictures both me and my husband felt like this is "the car" for us. But when looked at the location in orlando makes us a little hesistant for traveling distance should we take a look at the one that 20 mins from our house after a full night of rest we both agreed just go for a long drive and "checked the car out "first. Arie our saleman let us test drive and patiently + calmly answered our questions, showed us the features of the car kept asking us if we'd like anything to drink as well as the estimate price or payment thats ok for our range. Signing paper was pleasant Cathy the general manager explained each one to us and made some joke . Yesterday, was the first time for our car service Arie took care of the service as well. we never had a salesperson took care of the details on our car before I was surprise at the royal mini family treatment ever since he put the floor mats in our car totally change my experience from other car dealer who only sales and never said hello again. For 4 hours of waiting Arie checked on us freqently A+ on service. service department is professional and done on time Overall, We would recommand this dealership and Arie to everyone worth the 2 1/2 hours drive, friendly customer service, mini family treatment thoughout the life of your car. thank you for taking such a great care on the younger older like us. :) More