Orr Chevrolet of Fort Smith - Service Center

Randy Jones is horrible at his job! ! Took my truck to him and it’s worse now than when I took it to him!! Horrible customer service, he wants to argue with me instead of fix my vehicle. ! Took my truck to him and it’s worse now than when I took it to him!! Horrible customer service, he wants to argue with me instead of fix my vehicle. I thought customer was always right. This place is a joke!! More

I did not wait long and the service wa amazing thank you .the great service and well done job. .the great service and well done job. More

The Cadillac Service dept is friendly and professional. The customer waiting area is clean and comfortable. The service technicians are knowledgeable. The customer waiting area is clean and comfortable. The service technicians are knowledgeable. More

Always a pleasure to deal with the service team! ! I'm moving & they worked me in really fast ! I'm moving & they worked me in really fast More

Several issues with tires, they wouldn't listen, and argumentative at points. End result is a bad alignment that they failed to see. Marking tire as have 5 on tread depth, when it was not. My wife went argumentative at points. End result is a bad alignment that they failed to see. Marking tire as have 5 on tread depth, when it was not. My wife went to talk to them about it. They told my wife it's a sports car "2021 camaro ss" and rear tires will wear more, which they do specifically drive tire, but this was a front passenger tire. I went and talked to them which is how I found out the tire was out of alignment. A week later got a knot on the side wall and was told there is zero on tread depth I told him it was out of alignment, but there is still tread on the inside of the tire. He insisted that it is bald and I was feeling wires. I didn't argue with him said ok, thank you, and left. We have the extra warranty on tires and rims, but because they don't want to do there job according to our records of service and there's this tire went from 5 tread depth to 0 in about 500 miles, which can't happen I also have pictures with dates and everything. Sadly I love chevy specifically camaros but will not buy another vehicle from this location. More

Awesome service. Harold had my truck done very quickly. Would highly recommend Orr service department. Harold had my truck done very quickly. Would highly recommend Orr service department. More

I work for the Van Buren Police Department as the Service Fleet Lieutenant. I rely on Service Manager Randy Jones allot. Our fleet of vehicles are the communities Lifeline. Having police officer rolling a t Fleet Lieutenant. I rely on Service Manager Randy Jones allot. Our fleet of vehicles are the communities Lifeline. Having police officer rolling a to call in a reliable vehicle has made the difference between tragedy and triumph. Service does not end when the purchase agreement is made. It goes long after..ORR Chevrolet has made a commitment to the River Valley Police and Sheriff's. I'm not blowing smoke by saying the unsung heroes are those who support. Lt . Mark McGraw VBPD #495 on watch 27 years. More

The best people I have ever met. They appreciate your business. I reccomend them to everyone. They appreciate your business. I reccomend them to everyone. More

Could not be any better. The lady at the loaner desk was so easy to work with. Service was great. The lady at the loaner desk was so easy to work with. Service was great. More

Very courteous took care of our vehicle the day we dropped it off. We will use them again in the future. dropped it off. We will use them again in the future. More