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Otto Cadillac
Albany, NY
2,143 Reviews
Why should you buy from Otto Cadillac of Albany? Our unmatched service and diverse Cadillac inventory have set us apart as the preferred dealer in Albany. Visit us today to discover why we have the best reputation in the Albany area.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 2,143 reviews
June 28, 2019
Excellent service Otto employees have already been prompt, courteous and keep you informed of the progress on your car service or repair. Bill McLean has been a pleasur Otto employees have already been prompt, courteous and keep you informed of the progress on your car service or repair. Bill McLean has been a pleasure to work with, and Steve LeMon is an excellent sales representative. More
by Dusty
Verified Customer
June 26, 2019
Repeat Customer We've just purchased our third car from Otto and can't imagine going anywhere else. They're knowledgeable, flexible and just great to work with! We've just purchased our third car from Otto and can't imagine going anywhere else. They're knowledgeable, flexible and just great to work with! More
by ACLEAR
Employees Worked With
June 26, 2019
GREAT COSTUMER SERVICE THEY HAD A QUICK RESPONSE, I NEVER FELT PRESSURED. I REALLY WANTED TO MAKE THIS TRANSACTION ON MY OWN WITHOUT MY HUSBANDS INPUT. THEY IMPOWERED ME TO THEY HAD A QUICK RESPONSE, I NEVER FELT PRESSURED. I REALLY WANTED TO MAKE THIS TRANSACTION ON MY OWN WITHOUT MY HUSBANDS INPUT. THEY IMPOWERED ME TO DO THAT. I FELT I GOT A FAIR TRADE IN AND FAIR PRICE ON MY 2016 CADILLAC. WILL MOST DEFINITELY RECOMMEND THEM,AND WILL USE THEM AGAIN FOR MY NEXT CADILLAC. More
by jgeesler
June 24, 2019
Service Courteous and efficient replacement of computer screens that was under warranty. Comfortable customer waiting area and very professional service. I o Courteous and efficient replacement of computer screens that was under warranty. Comfortable customer waiting area and very professional service. I own two Cadillacs-one in New York and one in Florida and Otto Cadillac is much friendlier and timely in scheduling service. More
by VGRAFFEO
June 14, 2019
Terrible service!! I brought in my 2014 SRX which is certified preowned for a no start/dead battery issue. This is the 3rd Battery they have put in the car since 2017 an I brought in my 2014 SRX which is certified preowned for a no start/dead battery issue. This is the 3rd Battery they have put in the car since 2017 and they insist because I didn’t drive the car for 3 days it killed the battery then told me if I don’t drive it every day I should keep it on a trickle charger and a lot of their customers do that. Bill and Roger are terrible service advisor and manager, they talk to you as though you know nothing. Ultimately after arguing with them they said the battery was covered under warranty but I had to pay $40.00 labor cost. Obviously there is something with this car that is continuously drawing from the battery. They also told me it was because I put 17,000 miles on the car in a year since getting the previous new battery. Must be they think i don’t realize car battery warranties are based on months not miles. I have purchased 3 cars from them since 2014 and this will be the last time I do business with them. Further more if this happens again I will be dropping the car off to the and calling the bank it is financed through and my attorney. There was a wiring harness issue with the drivers side door window and lock mechanism that they said they replaced but still acts up from time to time and i bet that is what is drawing on the battery. Done with these condescending xxxxxxxx at this dealership!!! More
by smo532000
June 14, 2019
Oil change, tire rotation, inspection I was comfortable while I waited, not long at all by the way, for my car, and it was washed when I got it back. Love it. I was comfortable while I waited, not long at all by the way, for my car, and it was washed when I got it back. Love it. More
by GEOISAGAL
Employees Worked With
I’m sorry I dont remember
June 13, 2019
Appointment Mix-up There was a mix-up in the appointment date. I made it for the 11th, I was told it was for the 10th when arriving. There was a mix-up in the appointment date. I made it for the 11th, I was told it was for the 10th when arriving. More
by SUITS.DAVE
June 12, 2019
Always a pleasure dealing with the service department at Otto. Bill McLean is the best, up front, straight forward, compassionate, and honest. Can't ask for more than dealing with the service department at Otto. Bill McLean is the best, up front, straight forward, compassionate, and honest. Can't ask for more than that! More
by WLUNDGREN3
June 04, 2019
Inspection It was simple and always nice seeing everyone there. Nice seeing all the pretty Cadillacs Lol so clean too. Oh and love that they wash the car. It was simple and always nice seeing everyone there. Nice seeing all the pretty Cadillacs Lol so clean too. Oh and love that they wash the car. More
by DENA2112
June 04, 2019
Steve Lemon always treats me fairly. I would recommend him. Steve Lemon provided me with the information I needed to make the right decision on which vehicle was best for me. He offered me a good deal right up Steve Lemon provided me with the information I needed to make the right decision on which vehicle was best for me. He offered me a good deal right up front. Steve is a man you can trust. More
by patrician7
