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Otto Cadillac

Albany, NY

Overview
Employees
Reviews
Vehicles
4.8
2,577 Reviews
Why should you buy from Otto Cadillac of Albany? Our unmatched service and diverse Cadillac inventory have set us apart as the preferred dealer in Albany. Visit us today to discover why we have the best reputation in the Albany area.
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1769 Central Ave

Albany, NY

12205

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Showing 2,577 reviews

March 10, 2026

Excellent for scheduled service Otto is the best all around Cadillac dealership in the area for both sales and service More

by HERKIMER12023
Recommend Dealer
Yes
Employees Worked With
Bill in Service
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Mar 10, 2026 -

Otto Cadillac responded

We are proud to be your go-to Cadillac dealership for both sales and service! Thank you for choosing Otto Cadillac. See you next time!

March 09, 2026

Always have a positive experience at Otto, they are like a family team from sales to service. More

by Momgsc1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 09, 2026 -

Otto Cadillac responded

Thank you so much! We appreciate your business here at Otto Cadillac.

March 08, 2026

Okay for my first use of service. Initial confusion and some miscommunication on what to do. I did appreciate the car being delivered to me after the work was completed. More

by prpageau
Recommend Dealer
Yes
Employees Worked With
Bill
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Mar 09, 2026 -

Otto Cadillac responded

It's great to hear that the team delivered your car after the work was done. Your feedback will help us improve our communication going forward. We hope to serve you even better next time at Otto Cadillac.

March 05, 2026

They do a great job , always take care of me and my caddy while it’s being worked on More

by rcortese
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelly Jo Wisler
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 05, 2026 -

Otto Cadillac responded

Thank you for the positive feedback! We are glad we could take care of you and your Cadillac at Otto Cadillac.

March 05, 2026

Excellent, very helpful, accommodating and thorough. I have a busy schedule generally, I was glad to learn service was available on the weekends. More

by Jjoel518
Recommend Dealer
Yes
Employees Worked With
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amber Young
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Mar 05, 2026 -

Otto Cadillac responded

Thank you for your thoughtful review! We are so glad to hear our team was helpful to you at Otto Cadillac, and we hope to see you in the future!

March 05, 2026

Always very helpful Always helpful and polite. Has a can do attitude when it comes asking questions. More

by Jjoel518
Recommend Dealer
Yes
Employees Worked With
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amber Young
Report | Print
Mar 05, 2026 -

Otto Cadillac responded

Thank you so much, Joel! We appreciate your business here at Otto Cadillac.

March 05, 2026

Quick, excellent and understanding of the issue and what needed to be done. Was very accommodating. More

by Jjoel518
Recommend Dealer
Yes
Employees Worked With
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amber Young
Report | Print
Mar 05, 2026 -

Otto Cadillac responded

We're glad to hear that you had a quick, excellent, and understanding experience with us! We're also happy to know we were accommodating at Otto Cadillac.

March 04, 2026

Everyone is always super friendly and super helpful, always ready to answer. Any questions! The mechanics diagnose everything quickly and always get me out on the road in a short amount of time! More

by dmadden644
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve LeMon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 05, 2026 -

Otto Cadillac responded

Your feedback means the world to us! Thank you for sharing your experience with both our service and sales teams. Drive safely, and we’ll see you next time here at Otto Cadillac!

March 03, 2026

Absolutely excellent in all aspects of my appointment! Everyone was professional, courteous, knowledgeable, and punctual More

by reginagapcz
Recommend Dealer
Yes
Employees Worked With
Bill.
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Mar 04, 2026 -

Otto Cadillac responded

Thank you for your kind words about our team here at Otto Cadillac! We truly appreciate your feedback, and we hope to see you again down the road. Safe travels!

March 03, 2026

Cordial staff and services rendered were well done. I would return. The appointment was easy to make. More

by AlbanyGary1
Recommend Dealer
Yes
Employees Worked With
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amber Young
Report | Print
Mar 04, 2026 -

Otto Cadillac responded

Thank you for sharing your positive feedback about our team here at Otto Cadillac. We are grateful for your business and look forward to welcoming you back in the future. Safe travels!

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