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Otto Cadillac

Albany, NY

4.8
2,577 Reviews
Why should you buy from Otto Cadillac of Albany? Our unmatched service and diverse Cadillac inventory have set us apart as the preferred dealer in Albany. Visit us today to discover why we have the best reputation in the Albany area.
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1769 Central Ave

Albany, NY

12205

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Showing 2,577 reviews

February 21, 2026

Have always taken care of my needs and made it as convenient for me as possible. More

by Jan
Recommend Dealer
Yes
Employees Worked With
Bill
Feb 23, 2026 -

Otto Cadillac responded

Thanks so much, Jan. We look forward to your next visit to Otto Cadillac!

February 21, 2026

Always a pleasure to do business with the service department. Thanks for the great customer service More

by amoconnell49
Recommend Dealer
Yes
Employees Worked With
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amber Young
Feb 23, 2026 -

Otto Cadillac responded

Thanks so much for taking the time to leave Otto Cadillac a great review!

February 21, 2026

I been dealing with Otto dealership for years. Always the best service like family very professional More

by shihanbutler
Recommend Dealer
Yes
Employees Worked With
Bill
Feb 23, 2026 -

Otto Cadillac responded

There is nothing better than a great review. Thanks for giving Otto Cadillac your business, Shihan!

February 20, 2026

I made an appointment and was taken in on time and out in 45 minutes which was right for my service. The people that work there are friendly and they keep you up to date. More

by rclukey419
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 22, 2026 -

Otto Cadillac responded

Thank you for sharing your experience! We’re thrilled to hear you were in and out in no time. From all of us at Otto Cadillac, we hope to see you again down the road!

February 18, 2026

Very professional and very nice people We didn't have to wait long and everyone that we dealt with were very professional and cooperative and very clean dealership More

by lydia91260
Recommend Dealer
Yes
Employees Worked With
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amber Young
Feb 19, 2026 -

Otto Cadillac responded

Hi Lydia, thanks for the kudos! We're thrilled you had such a smooth and pleasant experience. We hope to welcome you back to Otto Cadillac down the road.

February 18, 2026

In for brief service. Bill very pleasant, waiting area clean. Only issue was the surprising length of time for a quick inspection and tire rotation, with appointment and c More

by lmjaiezza
Recommend Dealer
Yes
Employees Worked With
Bill (service)
Feb 19, 2026 -

Otto Cadillac responded

Thank you for sharing your feedback about your experience at Otto Cadillac. We apologize for the wait time and will work on improving our efficiency. We look forward to serving you more quickly in the future! Safe travels!

February 18, 2026

Always a pleasure and a positive experience when dealing with everyone at Otto—they are the best!!! More

by RBLACKMAN
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Ian Maher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve LeMon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Bussinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amber
Feb 19, 2026 -

Otto Cadillac responded

Thank you for stopping by to leave Otto Cadillac a wonderful review!

February 17, 2026

Always timely & professional. Problem taken care of in the quoted time & was kept informed. More

by rozzie5600
Recommend Dealer
Yes
Employees Worked With
Bill
Feb 18, 2026 -

Otto Cadillac responded

Thanks so much for the review. We look forward to your next visit to Otto Cadillac!

February 17, 2026

Excellent Super excellent Took care of the horse dong The whole crew does a great job More

by Horse dong
Recommend Dealer
Yes
Employees Worked With
Riddle
Feb 17, 2026 -

Otto Cadillac responded

We are so happy that our Otto Cadillac team earned your 5 stars!

February 16, 2026

Great place to buy a car great place to get service always treated with respect, kindness and care. More

by Bubbi
Recommend Dealer
Yes
Employees Worked With
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amber Young
Feb 17, 2026 -

Otto Cadillac responded

Bubbi, thank you for the great review. We look forward to seeing you again at Otto Cadillac!

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