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Otto Cadillac
Albany, NY
2,192 Reviews
Why should you buy from Otto Cadillac of Albany? Our unmatched service and diverse Cadillac inventory have set us apart as the preferred dealer in Albany. Visit us today to discover why we have the best reputation in the Albany area.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 2,192 reviews
May 17, 2025
We stopped at five other dealerships prior to Otto Cadillac and it was the first we felt welcomed and no pressure. Everyone from the receptionist, sales & IT were wonderful. Declan was knowledgeable Cadillac and it was the first we felt welcomed and no pressure. Everyone from the receptionist, sales & IT were wonderful. Declan was knowledgeable of the vehicles, answered all our questions and was a pleasure to work with. Rob was knowledgeable of all the technical aspects of the car and was more than happy to spend as much time as we needed going over all the features and answering all our questions. Very happy with our new car. More
by Jhoffmann3
Verified CustomerEmployees Worked With
Other Employees :
Rob (IT specialist) & Ryan (OnStar & Lease documents)
May 14, 2025
Smooth , no complaints Okay I will now type out eleven more words for you more words for you More
by mpalmer70
May 14, 2025
Steve and Ryan and Nelson were great to deal with. Had a very smooth purchase and am very happy with my new car! Had a very smooth purchase and am very happy with my new car! More
by georgem7
May 14, 2025
I love the way they serve and thank you so much. You guys very good You guys very good More
by baovy916
May 12, 2025
Outstanding service dept. Always go above and beyond. My vehicle is always returned clean and shiny shiny Always go above and beyond. My vehicle is always returned clean and shiny shiny More
by ToddHanlon145
May 10, 2025
Very professional, as u would expect a Cadillac Dealer to be. Amber took the extra steps to help me when they were very busy. As I was an out of towner with a disabled escalade.she was kind, understanding to be. Amber took the extra steps to help me when they were very busy. As I was an out of towner with a disabled escalade.she was kind, understanding, and fixed my problem. Quickly.. More
by VGONGMD
May 09, 2025
Appt was on time. Concerns were addressed and quotes for future maintenance and brakes were provided as requested Concerns were addressed and quotes for future maintenance and brakes were provided as requested More
by bdamshaw
Employees Worked With
Bill... excellent, informative and very pleasant
May 09, 2025
Very happy with Otto service department they keep u informed. And the work I experienced was top shelf happy with the service informed. And the work I experienced was top shelf happy with the service More
by Tamur105
May 08, 2025
Bill in service is amazing. Always goes above and beyond. His entire department goes above and beyond. Always goes above and beyond. His entire department goes above and beyond. More
by ToddHanlon145
May 07, 2025
Professional, fast, and super informative. We'll be back for sure, the experience was very different than other places and communication was top notch. We'll be back for sure, the experience was very different than other places and communication was top notch. More
by pdd827
Employees Worked With
