Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Otto Cadillac
Albany, NY
2,207 Reviews
Why should you buy from Otto Cadillac of Albany? Our unmatched service and diverse Cadillac inventory have set us apart as the preferred dealer in Albany. Visit us today to discover why we have the best reputation in the Albany area.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,207 reviews
Verified Customer
February 03, 2024
Amber is amazing it all went well Otto took care of my problem quickly and even cleaned my car problem quickly and even cleaned my car More
by srank
February 02, 2024
Professional, efficient and personable My experience with Otto Cadillac made the purchase of a vehicle tollerable. There efficiency, professionalism , and patience is why I am a loyal customer purchasing/ le Otto Cadillac made the purchase of a vehicle tollerable. There efficiency, professionalism , and patience is why I am a loyal customer purchasing/ leasing several vehicles from them. More
by hpesoj59
February 02, 2024
The dealership has a platinum atmosphere. The technicians are comprehensive. I had a stressful experience with the advisor on my last visit. The technicians are comprehensive. I had a stressful experience with the advisor on my last visit. More
by volvoeddie
February 02, 2024
It was good and fast. Waiting area was clean and the coffee was good Thank you Waiting area was clean and the coffee was good Thank you More
by smallsjames55
February 02, 2024
Used buyers BEWARE! !! My son gifted me a car that I had always wanted by surprise. It was an very emotional experience. Steve was the salesman. My son brought to his at !! My son gifted me a car that I had always wanted by surprise. It was an very emotional experience. Steve was the salesman. My son brought to his attention that the transmission seemed to shift hard. Steve Agreed. He also mentioned that the sunshade was broken. We were told at pickup that they were addressed. Both items were not fixed after leaving. We also purchased a $3000 extended warranty. There also was a 60 day Warranty from NYS on a used car. We took the Car to our Local Cadillac Dealer I. Syracuse. We were told that the Sun shade was not covered under either warranty. (Cost for the part only was approx $1500) My son contacted Cadillac to file a Compaint against Otto Dealership. Cadillac was very prompt in giving us a quick response. The first response from Otto "Customer knew it was damaged". Cadillac sent another complaint to Otto because their response was untrue. This was the second response. " Car was sold As Is). My Son then contacted Steve again. My son was told by him that they already had to replace the back brakes and back tires were worn, when Car was inspected. (NOT THE CUSTOMERS PROBLEM!!! )He proceeded to tell him that he knew the shade was broken,but according to their policy, they will only go so far to repair problems. I was in shock that Steve admitted his lie. My son was crushed that this happened and kept apologizing to me for it. Your Dealership did absolutely nothing to fix their wrong. THE CAR WAS NOT AS IS!!!! He bold faced lied that it was fixed.Disgusted. SLEEP WELL!!!!!!!! More
by debsting55
Employees Worked With
February 01, 2024
Mike was easy to work with and got things done quickly. Declan put the deal together fast and easy. Jarrid was the specialist who walked me through the vehicle and he was awesome. Declan put the deal together fast and easy. Jarrid was the specialist who walked me through the vehicle and he was awesome. More
by p.dun81
February 01, 2024
Bill and everyone else at this dealerships goes above and beyond for their customers! I am happy to have a place I can go where everyone really knows me and takes the time to say hello. That's service and co beyond for their customers! I am happy to have a place I can go where everyone really knows me and takes the time to say hello. That's service and comfort that you just don't see anymore! More
by lallardice
Employees Worked With
Bill
