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Otto Cadillac

Albany, NY

Overview
Employees
Reviews
Vehicles
4.7
2,207 Reviews
Why should you buy from Otto Cadillac of Albany? Our unmatched service and diverse Cadillac inventory have set us apart as the preferred dealer in Albany. Visit us today to discover why we have the best reputation in the Albany area.
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1769 Central Ave

Albany, NY

12205

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Showing 2,207 reviews

January 16, 2024

Communicate well and operate very efficiently. Very nice people to work with and very fair. More

by RIGGIADAM
Recommend Dealer
Yes
Employees Worked With
Bill and Amber
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January 16, 2024

Terrible I would appreciate a call from the manager regarding my experience. Unhappy with service More

by apisciotta
Recommend Dealer
No
Employees Worked With
Amber Young
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amber Young
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Jan 17, 2024 -

Otto Cadillac responded

Hello, Our service manager tried to reach out to you but was unsuccessful. Please give us a call at 518-869-5000 so we can get an understanding of the situation. Thank you! Kindest Regards, Meghan Serrell General Manager Otto Cadillac 518-869-5000 mserrell@ottocars.com

January 15, 2024

I appreciate the level of service the dealership offers. Unfortunately the vehicle was brought in for paint issues that it took from Nov to Jan to correct. The place they sent it to does not do quality work More

by kurtemoe
Recommend Dealer
No
Employees Worked With
Bill
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Jan 15, 2024 -

Otto Cadillac responded

Kurt, Thank you for taking the time to write this review. We apologize for the lack of attention to detail the body shop did when painting your hood. Unfortunately, we do not have a body shop so we had to sublet it out. We are no longer working with the body shop that painted your hood. We appreciate your patience and understanding throughout this entire process. We hope that changing body shops will prevent this from happening in the future. Kindest Regards, Meghan Serrell General Manager Otto Cadillac 518-869-5000 mserrell@ottocars.com

January 15, 2024

Beyond outstanding Have been using Otto Cadillac for 24 years and has been first class start to finish More

by CCHAKAS
Recommend Dealer
Yes
Employees Worked With
Bill McLean
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January 15, 2024

Great experience. Techs went above and beyond. Word word word word word word word word More

by kpurello
Recommend Dealer
Yes
Employees Worked With
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amber Young
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January 15, 2024

Second time that I have had service done at Otto. Both times have been outstanding. Two thumbs up and five stars !! More

by kpurello
Recommend Dealer
Yes
Employees Worked With
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amber Young
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January 14, 2024

The installation of my rear view camera worked for a few days and then stopped. More

by Westbrook.derek
Recommend Dealer
No
Employees Worked With
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amber Young
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Jan 14, 2024 -

Otto Cadillac responded

Derek, I’m sorry to hear that your rear view camera stopped working after you had your vehicle serviced. We are going to reschedule you for an appointment and provide you with a loaner vehicle so we can address this issue again. Very sorry for the inconvenience. Kindest Regards, Meghan Serrell Otto Cadillac General Manager 518-869-5000 Mserrell@ottocars.com

January 14, 2024

This was without a doubt one of the BEST buying experiences we’ve ever had! More

by dougrodd55
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Declan Cohen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ian Maher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve LeMon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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January 14, 2024

Mike Cassese did an excellent job coordinating the services that needed to be done that date… Bill McLean always gets the job done in a timely manner. He is an asset to your service department. More

by Patton728
Recommend Dealer
Yes
Employees Worked With
Amber Young
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amber Young
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January 14, 2024

They were good and did everything that was asked for. Very prompt in getting my car fixed, More

by lanahandeb
Recommend Dealer
Yes
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