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Otto Cadillac

Albany, NY

Overview
Employees
Reviews
Vehicles
4.7
2,211 Reviews
Why should you buy from Otto Cadillac of Albany? Our unmatched service and diverse Cadillac inventory have set us apart as the preferred dealer in Albany. Visit us today to discover why we have the best reputation in the Albany area.
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1769 Central Ave

Albany, NY

12205

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Showing 2,211 reviews

January 14, 2024

They were good and did everything that was asked for. Very prompt in getting my car fixed, More

by lanahandeb
Recommend Dealer
Yes
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January 14, 2024

Mike Cassese did an excellent job coordinating the services that needed to be done that date… Bill McLean always gets the job done in a timely manner. He is an asset to your service department. More

by Patton728
Recommend Dealer
Yes
Employees Worked With
Amber Young
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amber Young
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January 14, 2024

The installation of my rear view camera worked for a few days and then stopped. More

by Westbrook.derek
Recommend Dealer
No
Employees Worked With
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amber Young
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Jan 14, 2024 -

Otto Cadillac responded

Derek, I’m sorry to hear that your rear view camera stopped working after you had your vehicle serviced. We are going to reschedule you for an appointment and provide you with a loaner vehicle so we can address this issue again. Very sorry for the inconvenience. Kindest Regards, Meghan Serrell Otto Cadillac General Manager 518-869-5000 Mserrell@ottocars.com

January 14, 2024

This was without a doubt one of the BEST buying experiences we’ve ever had! More

by dougrodd55
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Declan Cohen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ian Maher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve LeMon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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January 13, 2024

Very friendly and very helpful with getting the maintenance done on my vehicle More than courteous in supplying me with courtesy transportation to and from airport More

by emellisa
Recommend Dealer
Yes
Employees Worked With
Mr McClean
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January 13, 2024

Very quick service and easy to deal with. Service employees were very helpful. Will return More

by rlw47
Recommend Dealer
Yes
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January 13, 2024

Service is always quick and professional. Prices are fair, and the customer is kept apprised of progress along the way. Very satisfied in every respect. More

by JEFFREY BALTES
Recommend Dealer
Yes
Employees Worked With
Bill McLean
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January 13, 2024

It was a smooth process in and out and felt like Bill made it a priority to get me in and out of the dealership. More

by dj03asse
Recommend Dealer
Yes
Employees Worked With
Bill
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January 13, 2024

Excellent! Bill kept us informed and looks out for his customers. Bill informed us of every step to make our vehicle safe. More

by GGREENBERG21
Recommend Dealer
Yes
Employees Worked With
Bill McClean
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January 13, 2024

Exceptional service Exceptional customer service, great communication, thorough- all around great Cadillac service department. Exceptional customer service, great communication, very thorough- all around g More

by s.mulinio
Recommend Dealer
Yes
Employees Worked With
Amber
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