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Otto Cadillac - Service Center

Albany, NY

4.7
1,529 Reviews

1,529 Reviews of Otto Cadillac - Service Center

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March 21, 2022

This is a very professional dealer. Excellent and timely staff. Bill McLean is the best; very honest. More

by lyncht
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 20, 2022

Dropped off the truck and the service Dept explained everything well and when I got may truck back it was cleaned and washed too!! More

by ERIC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Prentiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa D'Errico
March 20, 2022

Fixed my car problem on very short time . Very friendly. There’s coffee while I was waiting More

by drmonzur
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 17, 2022

Quick professional quality service always appreciate working with this team and doing business with Otto overall. More

by kgilchrist78
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Prentiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew, Melissa D'Errico
March 15, 2022

Best service in the area. Most genuine people I have ever worked with and I won’t be going anywhere else. Melissa was so helpful on the phone. More

by danielle.winney
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Otto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Prentiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa D'Errico
March 14, 2022

Very friendly professional staff very helpful and knowledgeable the work was done quickly and perfect and they let me know what was needed to be done to my SUV in addition to the work I was there for More

by Bvyankees
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Prentiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa D'Errico
March 14, 2022

Excellent service center. Had my car back quickly, and was provide a loaner. Car is running like a dream. More

by Michele Madigan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven LeMon
March 11, 2022

The service was great The staff was courteous and professional The waiting area was exceptional Otto is a great place to do business More

by Sulli1252
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Prentiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa D'Errico, Sarah Pritchard
March 11, 2022

Excellent service! I been buying and leasing cars in the capital area for 30 years Otto is by far the best! More

by mlefevre222
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 11, 2022

Just a great place over all! Friendly staff and service is fantastic! Thank you to Bill for your help sir More

by johnnycaraballo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2022 -

johnnycaraballo responded

It’s not often that I have an issue with my XTS caddillac but when I do Otto’s Caddillac service personal Bill McLean is there to help. Very informative, communicating to customer. My guess is that he has a great team of car technicians willing to go that extra mile👍🏽 No pun intended:) Thanks You Otto’s Caddillac

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