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This rating includes all service center reviews, with more weight given to recent reviews.
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1,526 Reviews of Otto Cadillac - Service Center
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February 16, 2022
Service department was engaged, kept me up to date on what work was needed and time for completion. Very helpful on any questions I had. Great overall service. Highly recommend. what work was needed and time for completion. Very helpful on any questions I had. Great overall service. Highly recommend. More
by Joegomes7
Verified Customer
February 16, 2022
Was able to get in quickly for a service problem. Bill is so good to work with. He’s definitely an asset. Bill is so good to work with. He’s definitely an asset. More
by Ron and Linda
February 11, 2022
I am 72 years old and I have dealt with many private and dealer service mechanics over the years. The team at Otto Cadillac is the best by far. dealer service mechanics over the years. The team at Otto Cadillac is the best by far. More
by MCARLSON4
February 10, 2022
Great service. Always honest and reliable. Had brakes done on my wife’s SRX and warranty service on my CTS. Super friendly especially Bill. He is always accommodating and there is never any pressure to done on my wife’s SRX and warranty service on my CTS. Super friendly especially Bill. He is always accommodating and there is never any pressure to perform a recommended service. More
by Mike
Employees Worked With
Other Employees :
Melissa D'Errico, Sarah Pritchard
February 09, 2022
The Otto team is very responsive, fair and always have been in my best interest in serving my car. I would recommend them highly. been in my best interest in serving my car. I would recommend them highly. More
by PATRICK.ROOHAN
Employees Worked With
February 08, 2022
Prices too high. Went for oil change, ended up paying $140 for an oil change and cabin filter. $140 for an oil change and cabin filter. More
by jmf1087
Employees Worked With
February 07, 2022
Every time I come here o get great customer service. I had to bring my car in last week for a recall and whatever the problem was wasn’t really resolved and I stayed there for about 3 hours. 3 stars for t had to bring my car in last week for a recall and whatever the problem was wasn’t really resolved and I stayed there for about 3 hours. 3 stars for the great customer service, I always feel like family. I’m just a little disappointed that the issue wasn’t resolved like it was supposed to be :( Bummer! More
by Falldays
February 04, 2022
Always polite staff. Always on time. Comfortable waiting room with coffee or water if you want it. room with coffee or water if you want it. More
by dvennett
Employees Worked With
Other Employees :
Melissa D'Errico, Sarah Pritchard
February 03, 2022
quality service, very personable friendly, thorough quality service, very personable friendly, thorough quick check in, out in a reasonable time frame quality service, very personable friendly, thorough quick check in, out in a reasonable time frame More
by Steve.kucskar
