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Otto Cadillac - Service Center

Albany, NY

4.7
1,529 Reviews

1,529 Reviews of Otto Cadillac - Service Center

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October 08, 2021

First time customer.Bill McNeal was great,I now have a place to take my car to. More

by Danieldoran99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 08, 2021

I've been a customer for many years. I've found them to be honest and fair. I recommend them to others. More

by CHESTERWBROWN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 08, 2021

Your service department is very efficient and professional. Bill mclean is my service advisor and consistently takes very good care of me More

by Marillar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 08, 2021 -

Marillar responded

Bill McLean is my service advisor who consistently takes very good care of me. He is very efficient and very professional. I feel like family.

October 05, 2021

Did all they could to help us with the Cadillac they were very friendly every time that we called or had to come up there More

by Izmakoudelka
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Allison Anaya
October 04, 2021

Good service - thanks for the loaner. Friendly, timely, high quality, responsive, honest, clean, and wonderful service. More

by chris_christopher
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Allison Anaya
October 04, 2021

The services (Bill and Melissa) provided to me have been great... People have tried persuading me to go else where for services because of cheeper prices....not me, for Otto's stands out over other Auto Rep More

by Booker4033
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa
October 01, 2021

Professional and personable. I had an exceptional experience at Otto and will definitely continue to give them my business. More

by russellh832
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 26, 2021

The promised service is done on time and correctly. The service team is highly skilled and professional. More

by saratogacook
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ian Maher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Caccese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Allison Anaya
September 24, 2021

Best service they really make you feel like family courteous tell you not to hesitate to call if you need anything More

by john_gorzynski62
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 24, 2021

Short wait. Bill and Allison were helpful and friendly. Covid awareness, felt safe. Both were professional. More

by joymu98
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Allison Anaya
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