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This rating includes all service center reviews, with more weight given to recent reviews.
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1,567 Reviews of Otto Cadillac - Service Center
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August 21, 2019
Excellent Service From arrival until you leave you are made to feel welcome. The service was and always has been excellent. I highly recommend Otto and it’s employees From arrival until you leave you are made to feel welcome. The service was and always has been excellent. I highly recommend Otto and it’s employees. More
by vanmar21
Verified CustomerEmployees Worked With
August 20, 2019
let down Kind of disappointed we the fact of car not being washed and the fact that the car was left on the far side of lot .away from service area. Ma is 85, Kind of disappointed we the fact of car not being washed and the fact that the car was left on the far side of lot .away from service area. Ma is 85, in very good health, just that she brings friends and family to other dealerships and she sees them bring their car around, heater or ac on, washed, door opened for them, etc. just that personal touch. After all this is Cadillac these are foreign dealerships the others go to. More
by GREENTRUCKSUPPLY
Employees Worked With
August 20, 2019
Great service Excellent service in a timely manner and service manger always informing u about the service on you car w clean waiting area w coffee and water TV fo Excellent service in a timely manner and service manger always informing u about the service on you car w clean waiting area w coffee and water TV for viewing More
by 104kid
August 19, 2019
outstanding always friendly and thorough. All the staff very nice. Comfortable place to wait. Had coffee and got some work done while car was being serviced always friendly and thorough. All the staff very nice. Comfortable place to wait. Had coffee and got some work done while car was being serviced More
by KREIENP
Employees Worked With
August 19, 2019
The best automotive service I’ve ever experienced. During the trauma of an accident you need support; and Otto Cadillac was the most supportive and accommodating possible. I can’t say the same for GM F During the trauma of an accident you need support; and Otto Cadillac was the most supportive and accommodating possible. I can’t say the same for GM Financial, but that’s not the dealers fault. More
by JAGUGLIA210
August 10, 2019
Excellent service and courtesy Very pleased with the service and the courtesy that we receive at Otto Cadillac . This is our third Cadillac purchased at Otto Cadillac and Steve Le Very pleased with the service and the courtesy that we receive at Otto Cadillac . This is our third Cadillac purchased at Otto Cadillac and Steve LeMon Has been most helpful, courteous, and friendly. A pleasure to work with! More
by fpiac48
August 09, 2019
Satisfied Once Again Once again, I was completely satisfied with the service. Hats off to Bill McLean and his team. Hands down the best service by a car dealership in the Once again, I was completely satisfied with the service. Hats off to Bill McLean and his team. Hands down the best service by a car dealership in the capital district. Always treated with respect and made to feel that your concerns matter. More
by jstewar3
Employees Worked With
August 09, 2019
My Otto Cadillac service Great experience, K Cup coffee, flat screen Tv golf Service advisory from Bill, with Shelby in charge. XT5 XT4 & XT6 on display! Easy Friendly visi Great experience, K Cup coffee, flat screen Tv golf Service advisory from Bill, with Shelby in charge. XT5 XT4 & XT6 on display! Easy Friendly visit More
by billloss
August 07, 2019
Fast service Great efficient friendly this is a great place especially since I drove from South Carolina. Knew what was wrong from my description. Very satisfied Great efficient friendly this is a great place especially since I drove from South Carolina. Knew what was wrong from my description. Very satisfied with whole experience More
by jdf2424
Employees Worked With
July 31, 2019
Matanance service visit The service visit was excellent. My appointment time was kept, the maintenance was finished when promised and the freshly washed car looked great. Bil The service visit was excellent. My appointment time was kept, the maintenance was finished when promised and the freshly washed car looked great. Bill Mclean as usual was very professonal and helpful. More
by GORELICKS
Employees Worked With
