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This rating includes all service center reviews, with more weight given to recent reviews.
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1,535 Reviews of Otto Cadillac - Service Center
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December 03, 2024
Took a few try’s to get my truck in for a recall but once in it actually went quicker than I expected and the loaner car was great also. She was kind and very professional in it actually went quicker than I expected and the loaner car was great also. She was kind and very professional More
by Bthomas719
Verified Customer
December 02, 2024
The service staff will over charge and find excuses to charge for unnecessary services. Fully take advantage that I am a young woman who is not familiar with car service knowledge. They purposely use jarg charge for unnecessary services. Fully take advantage that I am a young woman who is not familiar with car service knowledge. They purposely use jargon slang even when I ask for them to clarify what the service is that they recommend. I will never go back. More
by DWETMORE
December 01, 2024
I brought my car to Otto for a recall, software update and to repair the brakes. The service was performed in a timely manner. The service rep was professional, knowledgeable and friendly. and to repair the brakes. The service was performed in a timely manner. The service rep was professional, knowledgeable and friendly. More
by smwajm
Employees Worked With
November 30, 2024
Never a problem. Always up front with pricing and expectations. Can't ask for more! Always up front with pricing and expectations. Can't ask for more! More
by WLUNDGREN3
November 28, 2024
This was my first service appointment with Otto Cadillac and I was impressed. The service staff were efficient, friendly and professional. and I was impressed. The service staff were efficient, friendly and professional. More
by Cathy F.
November 26, 2024
My experience with the dealership was very good very helpful. And the people at the dealership were very nice and calling me back when my car was ready very happy with their service helpful. And the people at the dealership were very nice and calling me back when my car was ready very happy with their service More
by brian.x.gillette
Employees Worked With
November 25, 2024
It was very pleasant. They were not pushy, but rather very accommodating Ian was very honest and up front and no pressure sales tactic was refreshing They were not pushy, but rather very accommodating Ian was very honest and up front and no pressure sales tactic was refreshing More
by jagnjill2000
Employees Worked With
Ian Maher
November 25, 2024
Said this over and over. Greets me with the nicest smile and is always so friendly and courteous. Now if she could just lower my bills I would have got down on one knee! Greets me with the nicest smile and is always so friendly and courteous. Now if she could just lower my bills I would have got down on one knee! More
by psomers
Employees Worked With
Other Employees :
Cheyenne is always courteous friendly. Great customer service. , Deanna Budhoo
November 25, 2024
Appointment for winter tires and recall work. Everything was completed as requested. Staff were professional as always Everything was completed as requested. Staff were professional as always More
by kenb2
November 23, 2024
The OTTO Cadillac staff always perform with a high level of professionalism. They care about their clients. The clients concerns always get addressed. The staff makes me return to OTTO for my service requir of professionalism. They care about their clients. The clients concerns always get addressed. The staff makes me return to OTTO for my service requirements. More
by JAMA724
