Back

Otto Cadillac - Service Center

Albany, NY

4.7
1,578 Reviews

1,578 Reviews of Otto Cadillac - Service Center

Sort by
November 25, 2024

Appointment for winter tires and recall work. Everything was completed as requested. Staff were professional as always More

by kenb2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Deanna Budhoo
November 25, 2024

It was very pleasant. They were not pushy, but rather very accommodating Ian was very honest and up front and no pressure sales tactic was refreshing More

by jagnjill2000
Recommend Dealer
Yes
Employees Worked With
Ian Maher
November 23, 2024

The OTTO Cadillac staff always perform with a high level of professionalism. They care about their clients. The clients concerns always get addressed. The staff makes me return to OTTO for my service requir More

by JAMA724
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Deanna Budhoo
November 22, 2024

Bill is my manager adviser at Otto's. Bill and staff are knowledgeable, friendly and professional. More

by nickcrudo
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 22, 2024

Lovely visit Wednesday. Fast service and very nice waiting area. So happy I brought from otto More

by GRACIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Prentiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Deanna Budhoo
November 22, 2024

Bill is my service technician at Otto’s. He is friendly and very professional. Although I expected to spend a few hours having the recall issue taken care of, Bill had it completed in less t More

by pgerm10748
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve LeMon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 21, 2024

They did a great job of getting me in and out quickly and even provided a free loaner car. Great customer service experience. More

by acwindover
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Prentiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Deanna Budhoo
November 21, 2024

Great customer service. I would recommend Otto Cadillac to anyone. Vehcile repairs were completed promptly. More

by Dr72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 21, 2024

Friendly and knowledgeable service department thats always there to help with any issues. What a great place! More

by No219
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Prentiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 20, 2024

Amber was exceptionally courteous, knowledgeable and helpful. Shes a credit to your service department. Joe Ahearn More

by jahearn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
...
21
...