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1,526 Reviews of Otto Cadillac - Service Center
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August 03, 2024
Took my car at the exact time it was scheduled. Service was quick and efficient. Everyone always very pleasant and professional. Service was quick and efficient. Everyone always very pleasant and professional. More
by marie.dibella2015
Verified CustomerEmployees Worked With
August 03, 2024
Moved to the area and needed a Cadillac dealer to service my Escalade. This place was excellent. Everyone was friendly, accommodating and they took great care of my vehicle. Bill McLean was awesome. Highl my Escalade. This place was excellent. Everyone was friendly, accommodating and they took great care of my vehicle. Bill McLean was awesome. Highly recommend this dealership. More
by ggarramone929
August 03, 2024
They are very helpful and knowledgeable when it came to showing me options on my car that I had no idea how to operate even though I read the book and try different things. Bring a senior can be hard some showing me options on my car that I had no idea how to operate even though I read the book and try different things. Bring a senior can be hard sometimes with this new technology. This dealership is very professional and the Service Manager Bill is very nice and easy to work with. Happy to have my car serviced at Otto’s. More
by na13
August 03, 2024
Amber told me that she will check my speaker and confirm which 1 not working and she will come notify me if I wanna get the work done or not. When she eventually called me into her office.. she said they di which 1 not working and she will come notify me if I wanna get the work done or not. When she eventually called me into her office.. she said they did the work on the speaker & it's 100$ fee.. I was not looking to pay any fee that day. I would've waited until I can afford it.. I called the next day left BILL a voice-mail & I got NO RESPONSE.. More
by ferosemohamed40
August 03, 2024
Great service! Given a gorgeous loaner car and they matched my tire prices and all service completed in 24 hours! Given a gorgeous loaner car and they matched my tire prices and all service completed in 24 hours! More
by Michele
August 01, 2024
Service center not prepared, did not rotate tires like they were suppose to, used inappropriate language, made excuses to avoid assistance, need I say more.. they were suppose to, used inappropriate language, made excuses to avoid assistance, need I say more.. More
by jacquiebertrand
Employees Worked With
Unknown
August 01, 2024
Always a fantastic experience everyone's friendly knows your name and any issue I have generally is taken care of seamlessly! your name and any issue I have generally is taken care of seamlessly! More
by drjacques1985
Employees Worked With
July 05, 2024
Service was great took a little longer than I expected but overall no problem and the courtesy vehicle was great but overall no problem and the courtesy vehicle was great More
by Jwatts362
June 29, 2024
Will never do business with Otto again, ever since having my car serviced there it runs strange & idles high.. when i called to report it, was told my car has 100k miles, what do i expect? Was told if i retu my car serviced there it runs strange & idles high.. when i called to report it, was told my car has 100k miles, what do i expect? Was told if i returned to have it looked at again and it had nothing to do with the service i had just received by them, that i would be charged a minimum of $179 just to have it looked at again. RUN! More
by Michelle
Employees Worked With
