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Otto Cadillac - Service Center

Albany, NY

4.7
1,535 Reviews

1,535 Reviews of Otto Cadillac - Service Center

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January 13, 2024

I have a 2016 Cadillac Ct6, I usually pay between $60-$80 for an oil change and tire rotation. All of a sudden Otto Cadillac charged me $140 which is outrageous, that is way too much for an oil change on a 6 More

by jmf1087
Recommend Dealer
No
Employees Worked With
Amber Young
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amber Young
Jan 13, 2024 -

Otto Cadillac responded

Hello and thank you for your review. I’m sorry to hear that you feel our prices are high. With the increase in oil prices, oil filters and the costs to pay our technicians we don’t make a profit on oil changes even with our increased price. Otto has always provided quality service at competitive prices and we continue that commitment to our customers. If you would like to discuss this with me directly I would love to hear from you. Thank you for your time and understanding. Meghan Serrell General Manager Otto Cadillac 518-869-5000 Mserrell@ottocars.com

January 13, 2024

Since my 2015 purchase, I have never been happier with Otto Cadillac. Always friendly and ready to answer questions. I go nowhere else for my car. More

by acgilbert797
Recommend Dealer
Yes
Employees Worked With
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amber Young
January 13, 2024

Incredible service always, sparkling facility, amazing smiles everywhere. I LOVE Otto Cadillac. ???? I will be an OTTO Cadillac customer for life! More

by blakdog2003
Recommend Dealer
Yes
Employees Worked With
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amber Young
January 13, 2024

Very good Amber was my service advisor was excellent and took the extra time to listen to my concerns etc... More

by Frank Fretto
Recommend Dealer
Yes
Employees Worked With
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amber Young
January 13, 2024

Excellent service. Mechanics #1 work well done. Otto service department thank you for your excellence???? More

by Catarria
Recommend Dealer
Yes
Employees Worked With
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amber Young
December 19, 2023

Prompt, courteous, friendly, and respectful. My car was serviced, washed, and vacuumed! I The waiting area was comfortable and very clean. More

by kbenjamin67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Otto
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 18, 2023

Placate customer and get them out of here. Have a water, all about selling not service which is confusing because factory is paying not dealer xxx. More

by pittsfurn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bill McLean
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 30, 2024 -

Otto Cadillac responded

Hello and thank you for your review. We are sorry to hear that you feel this way. Otto Cadillac has been in business for over 40 years and World Class Customer Service has always been paramount. We do our best to ensure every customer for sales and service is well taken care of but it seems this time we missed the mark. I would like to get a better understanding of what our shortfalls were, what we did wrong during your visit and how we can remedy this situation. Please feel free to contact me directly. My number and email are below. Thank you for your time. Kindest Regards, Meghan Serrell General Manager Otto Cadillac 518-869-5000 mserrell@ottocars.com

December 16, 2023

The staff in the Service department are outstanding They were patient and courting They kept me up to date about their progress More

by nmcmaho1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 13, 2023

The service representative is very attentive to the customer's concerns and lets you know during our wait what progress is being accomplished. Very helpful. More

by sec12095
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 12, 2023

The staff were very attentive and a pleasure to work with Friendly, professional, informative and kind More

by kimbrumley2019
Recommend Dealer
Yes
Dec 11, 2023 -

kimbrumley2019 responded

This is my review

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