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This rating includes all service center reviews, with more weight given to recent reviews.
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1,565 Reviews of Otto Cadillac - Service Center
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April 16, 2025
I was very happy with my service. The only thing I was disappointed with is that I wanted to use my Cadillac points towards my bill and was told that all 3 computers were down and I c The only thing I was disappointed with is that I wanted to use my Cadillac points towards my bill and was told that all 3 computers were down and I couldn’t use them for my high bill. More
by dspanersmith
Verified Customer
April 14, 2025
Nice lounge. Appreciate the offer of the car wash. And appreciate getting the work done inside the diagnostic hour charge. Appreciate the offer of the car wash. And appreciate getting the work done inside the diagnostic hour charge. More
by thomas.ruffing
April 14, 2025
Amber was exceptional, let me in early, answered my questions confidently and offered me coffee/water. questions confidently and offered me coffee/water. More
by na13
Employees Worked With
April 11, 2025
No pressure, positive people Kept us informed on progress, comfortable waiting area and let us know of the promotions! progress, comfortable waiting area and let us know of the promotions! More
by ellawcollins
April 08, 2025
It has been a wonderful experience. Well organized and professional. I would highly recommend. Every step of the process has been pleasurable and positive. Well organized and professional. I would highly recommend. Every step of the process has been pleasurable and positive. More
by jeffreymatthews
Employees Worked With
Bill at service. It was a wonderful and professional experience.
April 07, 2025
The people were very pleasant, knowledgeable and helpful. My service work was completed in a very timely manner! My service work was completed in a very timely manner! More
by rthomp1
Employees Worked With
April 05, 2025
The dealership is a bit small which is not a problem but when busy can be quite overwhelming. The staff and mechanics overall are very nice, responsive and accessible. The only issue I had was an attempt to when busy can be quite overwhelming. The staff and mechanics overall are very nice, responsive and accessible. The only issue I had was an attempt to make me pay for a power seat switch that worked when I brought the vehicle in to be serviced. But in the end I did not pay for the power seat to be fixed so overall I cannot complain. More
by Maxup1829
April 04, 2025
Bill McLean is very friendly and helpful. He does a great job keeping me informed about what is going on with my vehicle. Will be back for future visits. He does a great job keeping me informed about what is going on with my vehicle. Will be back for future visits. More
by wellis6
Employees Worked With
April 03, 2025
They have been nothing but great to deal with friendly and always making sure your pleased with their work and always making sure your pleased with their work More
by quintal
Employees Worked With
April 03, 2025
Fantastic support! Fast service! Awesome experience! Loved the updates text messages. And loved the waiting area. Fast service! Awesome experience! Loved the updates text messages. And loved the waiting area. More
by friends6478
Employees Worked With
