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This rating includes all service center reviews, with more weight given to recent reviews.
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1,544 Reviews of Otto Cadillac - Service Center
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January 14, 2023
Bill the Service Manager is always professional, efficient and informative. And best of all, he is always upbeat, so nice to deal with. efficient and informative. And best of all, he is always upbeat, so nice to deal with. More
by marshajshea
Verified CustomerEmployees Worked With
January 14, 2023
As always quick, professional, and they fix it right every time. I highly recommend this dealership. It is the service you’d expect owning a luxury vehicle. Thank you Bill McClean. every time. I highly recommend this dealership. It is the service you’d expect owning a luxury vehicle. Thank you Bill McClean. More
by cleannewyork
Employees Worked With
January 09, 2023
Dealership is centrally located, very accommodating, and very efficient in the service department. I was very pleased with having my car delivered to my house when it was done in service. very efficient in the service department. I was very pleased with having my car delivered to my house when it was done in service. More
by cnicchi2002
January 09, 2023
Excellent customer care, fast service and attention to detail. This is why I keep going back to Otto. detail. This is why I keep going back to Otto. More
by Sandy
Employees Worked With
January 04, 2023
Great service and really nice people. Love having my truck serviced there. Will continue to do service there. Love having my truck serviced there. Will continue to do service there. More
by paperboy112.fw
Employees Worked With
Other Employees :
Jeff Wright, Dawn Crossley
January 03, 2023
As always, I was well taken care of at Otto Cadillac. Bill and Amber are excellent employees and they exemplify what customer service is all about. Bill and Amber are excellent employees and they exemplify what customer service is all about. More
by MCARLSON4
January 02, 2023
Multiple emails to remind me of the appointment. Ready for me when I arrived and ushered me into the comfortable waiting area where coffee and water were offered. Updated me periodically on the prog Ready for me when I arrived and ushered me into the comfortable waiting area where coffee and water were offered. Updated me periodically on the progress and when completed moved me on my way. Great service and friendly people! More
by wwiley51
Employees Worked With
January 02, 2023
Too long of a wait for oil change and inspection Lack of communication Did not put back my settings of communication Did not put back my settings More
by RAOJC
Employees Worked With
January 02, 2023
Otto Cadillac has the best service I have ever received from a dealership! Service Advisors are great and knowledgeable!! from a dealership! Service Advisors are great and knowledgeable!! More
by mhdorr111
January 02, 2023
This last visit, very difficult scheduling. Covering receptionist only talked about cost. Very disappointed with trying to get an appointment and I was without a car for work! Covering receptionist only talked about cost. Very disappointed with trying to get an appointment and I was without a car for work! More
by Carolmerrillst
Employees Worked With
