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Otto Cadillac - Service Center

Albany, NY

4.7
1,543 Reviews

1,543 Reviews of Otto Cadillac - Service Center

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January 02, 2023

I find the dealership to have very courteous, sales, people, and service representatives. I would recommend I Otto Cadillac to my friends. More

by cherylslosek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 28, 2022

Great customer service ! Salesman Carlos was amazing at his job. Made sure we was aware every step of the way More

by vinnyroman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Lopez-Granera
December 28, 2022

Bill keeps me coming back he is the best always cheerful and helpful also steve More

by enichols2766
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dawn Crossley
December 27, 2022

Very accommodating and courteous staff. Also very knowledgeable when answering all my concerns. Great service! More

by tinaannese
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger Prentiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dawn Crossley
December 27, 2022

Service attendant was very helpful and knowledgeable. Answered all my questions and promised my car back by a certain time and kept the promise More

by srehfuss
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dawn Crossley
December 27, 2022

I have been servicing my Cadillacs at Otto for over 15 years. Every visit exceeded expectations! More

by jameslbenedict
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 24, 2022

They were very courteous and prompt. The loaner was very nice and the work they did on my car was great. I had a great experience More

by jwanmarteese
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Prentiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Wright, Dawn Crossley
December 22, 2022

The appointment was punctual. I was kept informed of progress and recommendations for additional required services. More

by joe.sciarrino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 21, 2022

Very knowledgeable, friendly and professional. So glad I'm part of the Otto community with my 2023 XT5. Loving my XT5!! More

by CLASSYLADY12074
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Zukowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 20, 2022

The staff always provides excellent service. They explain in detail the necessity repairs or routine maintenance required. More

by JAMA724
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
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