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Otto Cadillac - Service Center

Albany, NY

4.7
1,568 Reviews

1,568 Reviews of Otto Cadillac - Service Center

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January 27, 2023

I've been coming to Otto Cadillac for service for more than 13 years. They are always able to schedule my appointments at my convenience and I have never experienced any problems with the work that was do More

by ctrisca1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Prentiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Wright, Dawn Crossley
January 22, 2023

Wonderful, friendly and attentive! Knowledgeable and understanding. The entire team worked together and were very professional. More

by kat2105
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan k, Dawn Crossley
January 20, 2023

Excellent communication and customer care. I enjoyed talking to the service staff. Very responsive to questions. More

by James Hu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 19, 2023

Everyone is so accommodating and takes the time to make your experience worry free and as quick as possible! More

by lmh2mlh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 14, 2023

Bill the Service Manager is always professional, efficient and informative. And best of all, he is always upbeat, so nice to deal with. More

by marshajshea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 14, 2023

As always quick, professional, and they fix it right every time. I highly recommend this dealership. It is the service you’d expect owning a luxury vehicle. Thank you Bill McClean. More

by cleannewyork
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 09, 2023

Dealership is centrally located, very accommodating, and very efficient in the service department. I was very pleased with having my car delivered to my house when it was done in service. More

by cnicchi2002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dawn Crossley
January 09, 2023

Excellent customer care, fast service and attention to detail. This is why I keep going back to Otto. More

by Sandy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 04, 2023

Great service and really nice people. Love having my truck serviced there. Will continue to do service there. More

by paperboy112.fw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Prentiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Wright, Dawn Crossley
January 03, 2023

As always, I was well taken care of at Otto Cadillac. Bill and Amber are excellent employees and they exemplify what customer service is all about. More

by MCARLSON4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
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