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Otto Cadillac - Service Center

Albany, NY

4.7
1,568 Reviews
Call Service Center (518) 218-6168

1,568 Reviews of Otto Cadillac - Service Center

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January 02, 2023

This last visit, very difficult scheduling. Covering receptionist only talked about cost. Very disappointed with trying to get an appointment and I was without a car for work! More

by Carolmerrillst
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 03, 2023 -

Otto Cadillac responded

Carol, Hello and thank you for taking the time to provide us with feedback from your last visit to our service department. We strive to provide very customer with world class customer service and it seems that during your visit we fell short of that goal. We take these types of reviews seriously. Your review has been discussed among our management and we will learn from this by coaching and training our receptionists and staff to provide better communication to our customers. I appreciate your time. If there is anything you would like to discuss further please do not hesitate to reach out to me directly. Kindest Regards, Meghan Serrell General Manager Otto Cadillac 518-869-5000 mserrell@ottocars.com

January 02, 2023

Too long of a wait for oil change and inspection Lack of communication Did not put back my settings More

by RAOJC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 03, 2023 -

Otto Cadillac responded

Hello and thank you for taking the time to provide us with feedback based on your most recent visit to our service department. Otto Cadillac has been in business for over 40 years and customer satisfaction has always been paramount. It seems that during your visit we dropped the ball. I am also sorry to hear that we did not change the vehicle settings back to your preference and that our communication could have been better. We have coached our associates based on your feedback and we hope to improve upon this. Thank you for your time to provide us with your feedback. I hope we are able to maintain your vehicle in the future. Please reach out to me directly if you need any further assistance. Kindest Regards, Meghan Serrell General Manager Otto Cadillac 518-869-5000 mserrell@ottocars.com

January 02, 2023

Otto Cadillac has the best service I have ever received from a dealership! Service Advisors are great and knowledgeable!! More

by mhdorr111
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
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January 02, 2023

Multiple emails to remind me of the appointment. Ready for me when I arrived and ushered me into the comfortable waiting area where coffee and water were offered. Updated me periodically on the prog More

by wwiley51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
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January 02, 2023

Premium service and customer care. . Easy to get in touch with. Prompt. Polite the best. More

by kmgvt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
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January 02, 2023

I find the dealership to have very courteous, sales, people, and service representatives. I would recommend I Otto Cadillac to my friends. More

by cherylslosek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
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December 28, 2022

Great customer service ! Salesman Carlos was amazing at his job. Made sure we was aware every step of the way More

by vinnyroman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Lopez-Granera
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December 28, 2022

Bill keeps me coming back he is the best always cheerful and helpful also steve More

by enichols2766
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dawn Crossley
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December 27, 2022

Very accommodating and courteous staff. Also very knowledgeable when answering all my concerns. Great service! More

by tinaannese
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger Prentiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dawn Crossley
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December 27, 2022

Service attendant was very helpful and knowledgeable. Answered all my questions and promised my car back by a certain time and kept the promise More

by srehfuss
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dawn Crossley
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