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Otto Cadillac - Service Center

Albany, NY

4.7
1,568 Reviews

1,568 Reviews of Otto Cadillac - Service Center

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December 27, 2022

I have been servicing my Cadillacs at Otto for over 15 years. Every visit exceeded expectations! More

by jameslbenedict
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 24, 2022

They were very courteous and prompt. The loaner was very nice and the work they did on my car was great. I had a great experience More

by jwanmarteese
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Prentiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Wright, Dawn Crossley
December 22, 2022

The appointment was punctual. I was kept informed of progress and recommendations for additional required services. More

by joe.sciarrino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 21, 2022

Very knowledgeable, friendly and professional. So glad I'm part of the Otto community with my 2023 XT5. Loving my XT5!! More

by CLASSYLADY12074
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Zukowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 20, 2022

The staff always provides excellent service. They explain in detail the necessity repairs or routine maintenance required. More

by JAMA724
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 19, 2022

Great professional Care and the way they treat me as a customer I appreciate the way that they handled my service. They always treat me with the utmost respect as a customer More

by pharoseven
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 19, 2022

HAVE ONLY HAD GOOD EXPERIENCES SO FAR AT OTTO CADILLAC. PEOPLE ARE KNOWLEDGEABLE AND EFFICIENT More

by Ottocustomer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Prentiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Wright, Dawn Crossley
December 19, 2022

I like that I like the place friendly people very friendly the best I ever been to car dealership I will go to I will recognize anybody to go there to get a Cadillac there's no words how nice they ar More

by tcanty343
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
All the employees was nice friendly
December 17, 2022

Bill is always quick to help and gets me in for service and finishes in a timely fashion. Everyone is always so friendly and helpful. Always an enjoyable experience at Otto. More

by Amy Romano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 16, 2022

I called with a problem and that afternoon I was in the service dept. They addressed my problem and sent me on my way, very pleased. More

by lchetwynd3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
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