Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
1,535 Reviews of Otto Cadillac - Service Center
Sort by
September 02, 2022
Been waiting almost 2 weeks for Amber to get back to me on ordering parts for my Saturn Sky Redline. I have called twice asking for a simple callback for a status update if parts were ordered, can’t get pa on ordering parts for my Saturn Sky Redline. I have called twice asking for a simple callback for a status update if parts were ordered, can’t get parts or what. No callback. I will have to call for a 3rd time. This is not like Otto at all. More
by psomers
Verified CustomerEmployees Worked With
Other Employees :
Melissa and Bill are simply the best to deal with.
September 01, 2022
Treated very special and always with kindness. Love the car wash and vacuum! Wait time wasn’t very long either. They fixed my problem with my car! Love the car wash and vacuum! Wait time wasn’t very long either. They fixed my problem with my car! More
by Faye
Employees Worked With
August 24, 2022
Unbelievably fast and excellent service! Management and the service center is top notch in Albany! Management and the service center is top notch in Albany! More
by macchierme
Employees Worked With
August 23, 2022
Friendly & efficient service - love the txt updates too. Service dept was through & Bill McLean was great to work with Service dept was through & Bill McLean was great to work with More
by whiskey.emigres02
Employees Worked With
August 23, 2022
Very reliable service for my cars. The only issue this time was parts obtaining the proper brake pads which ultimately took 2 months. In answer to your price question below, who is e The only issue this time was parts obtaining the proper brake pads which ultimately took 2 months. In answer to your price question below, who is ever happy with the price of car repairs?? Your prices are reasonable particularly since I have the confidence that the repairs are being done correctly. More
by aturton
Employees Worked With
August 22, 2022
I have been a customer of Otto Cadallic for 9 years. The entire staff, from the owner to the service dept are the Best. The entire staff, from the owner to the service dept are the Best. More
by vevan62
August 20, 2022
Love how friendly and helpful everyone is Bill in service is an absolute gem. Always recommend Otto to friends service is an absolute gem. Always recommend Otto to friends More
by wbarb89
Employees Worked With
August 20, 2022
Not happy way too expensive for the things that needed to be done. Now have to bring somewhere else. be done. Now have to bring somewhere else. More
by DONNANED
Employees Worked With
August 19, 2022
Best service I’ve ever received from a dealership. I was completely kept up to date with what was happening with my car I was completely kept up to date with what was happening with my car More
by mmenard2133
Employees Worked With
August 19, 2022
I had an appointment scheduled for 9am for an oil change. They asked if I preferred to stay, I asked them to call me when it was finished. I called the service department back at 12:45pm looking for an updat They asked if I preferred to stay, I asked them to call me when it was finished. I called the service department back at 12:45pm looking for an update and they let me know my car was still getting worked on. At 1:30p, they called me to let me know my car was done and I rode over to the dealership. I sat in the waiting room for another 25 minutes before asking the secretary a status update, and she brought me back to the service department that let me know it was then going through the car wash. I asked them why they called to tell me my car was done before it was actually done and they told me that they get cars done in the order they come in, despite the fact that I had an appointment 6 hours prior. This caused me to lose out on an entire days work since it took the majority of the day for this routine check to be completed. More
by mjlovely88
Employees Worked With
