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This rating includes all service center reviews, with more weight given to recent reviews.
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1,535 Reviews of Otto Cadillac - Service Center
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August 18, 2022
The service department were just perfect. They fixed my electrical issues in no time. Great staff and service. They fixed my electrical issues in no time. Great staff and service. More
by hassanalkurabi
Verified Customer
August 16, 2022
Great service and prices were more than fair service center was great and fact a loaner was offered was great center was great and fact a loaner was offered was great More
by Telatubby60
August 15, 2022
Superb service and customer accommodation is always. This is a remarkably customer friendly dealership but always delivers the best tactical and Customer Service. This is a remarkably customer friendly dealership but always delivers the best tactical and Customer Service. More
by lesapple1177
Employees Worked With
Other Employees :
Melissa D'Errico, Jeff Wright, Dawn Crossley
August 15, 2022
Very disappointed amount charged for approx 3 hours of labor is outrageous . Was told Jon receipt of estimate that the job would take most of the day. Was charged $716.00 in labor! WOW! labor is outrageous . Was told Jon receipt of estimate that the job would take most of the day. Was charged $716.00 in labor! WOW! More
by mlabbe
Employees Worked With
August 13, 2022
Quick service and great communication, a really fantastic experience. I will always take my vehicles back here for service. experience. I will always take my vehicles back here for service. More
by johnnyserrell
August 09, 2022
Dealer knowledge about Cadillac but service is severely overpriced with parts and labor at a premium price. overpriced with parts and labor at a premium price. More
by daveben57
Employees Worked With
August 09, 2022
Bill in service is always great to deal with. The time from looking at my car, ordering parts & scheduling it to be fixed was very quick. My only issue is $1783. to replace 2 handles is just robb The time from looking at my car, ordering parts & scheduling it to be fixed was very quick. My only issue is $1783. to replace 2 handles is just robbery-IT ONLY COMES WITH A - YEAR WARRANTY! Come on Cadillac that excessive!!! More
by debbi62
Employees Worked With
August 08, 2022
Great group to work with very accommodating, they keep you informed about all aspects of the work. you informed about all aspects of the work. More
by rtrizz
