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Otto Cadillac - Service Center

Albany, NY

4.7
1,529 Reviews

1,529 Reviews of Otto Cadillac - Service Center

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July 08, 2022

On the ball excellent service on time very thorough just good people happy with their agency and will recommend them to anyone who wants a good auto agency More

by kdrmdr453
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Prentiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa D'Errico
July 08, 2022

Great work by the service department. ...very satisfied....always gets the work completed on time More

by ncostape
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 05, 2022

Billy was great! We will definitely go back if we have any more car issues More

by Jramos2855
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Billy, Melissa D'Errico
July 04, 2022

Bill has taken care of me and my car since I bought it. Every time he has been friendly and efficient. He has also been very up front with me about things and gotten my service done correctly and quickly. More

by Oldpopsie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 02, 2022

Car looked like it was readied for resale. Very pleased with the detail service. Thanks. More

by mickdermott
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Otto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Prentiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 01, 2022

As soon as you drive into the bay you’re greeted instantly and professionally, they know exactly why you’re there and most of your information is already written up, they tell you to have a seat in More

by Sam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 30, 2022

Employees are amazing Only problem I had bought new car had to come home from pick up and clean it Had it Simonized couple months later thought it would have been detailed also Had to clean all windows. More

by wbarb89
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Declan Cohen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ian Maher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 30, 2022

We received nothing short of a 5-star service. Dan, our salesman, was patient and answered all our questions. There was no pressure to sell. Jeff and Ian were also very helpful. Nelson explai More

by fpredmore
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ian Maher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Zukowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nelson, Jeff Hannagan
June 30, 2022

The Otto service team always gets me in at a time that’s convenient for me. Bill always makes sure to go out of his way to say hello. No matter how long it's been since ai was there last, Declan stops to ch More

by rpkinley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Declan Cohen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa D'Errico
June 29, 2022

I was told me $1500 for repair. Hour later, possibly $10,000. Slow return call. Had to switch service employee. Told $4,900 plus taxr. Total $5,800. Andrew really got over on me. More

by iverymarlon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Askew
Jun 30, 2022 -

Otto Cadillac responded

Hello and thank you for your feedback regarding your recent visit to our service department. I am sorry to hear about the hassle you went through trying to get a firm answer regarding how much the repairs were supposed to be for your vehicle. Here at Otto Cadillac we strive for world class customer service. It is my mission to ensure that you are happy with the outcome of this situation. I had Jeff Wright, our assistant service manager, try to reach out to you a couple times without success. If you have time, please call Jeff or myself so we can come up with a solution for you. Thank you for your time. We appreciate your business and we hope to keep you as a customer in the future. Kindest Regards, Meghan Serrell General Manager Otto Cadillac 518-869-5000 mserrell@ottocars.com

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