BMW of West Chester - Service Center

Very attentive to my car's needs and to being polite and cheerful during the check in and checkout process. cheerful during the check in and checkout process. More

Top of the line in professionalism and client attentiveness! A very big thank you to Joe Izzy and his team! attentiveness! A very big thank you to Joe Izzy and his team! More

Bill and Auto‘s BMW made every effort to ensure our satisfaction we’re very happy with the service we received satisfaction we’re very happy with the service we received More

They are efficient and good at what they do. No complaints there, however, my low mileage 2023 M4 which has a beautiful blue interior is scuffing. This is clearly a defect but they would not No complaints there, however, my low mileage 2023 M4 which has a beautiful blue interior is scuffing. This is clearly a defect but they would not fix it. This is not normal wear and tear at all! Bad job! More

Joe was very helpful in a stressful time. The working time from drop off to pick up for diagnostics and correction did seem prolonged, but my car did have to have a module replaced. Updates c The working time from drop off to pick up for diagnostics and correction did seem prolonged, but my car did have to have a module replaced. Updates came regularly which was much appreciated! More

Always a good experience at BMW of West Chester. My service advisor is informative and professional. My service advisor is informative and professional. More

Top of the line dealership. Fantastic customer service, and the waiting area for repairs was beautiful. Fantastic customer service, and the waiting area for repairs was beautiful. More

.My service advisor, Joe Izzy was incredibly professional and went above and beyond to ensure all my questions were answered. I was provided a complimentary loaner car, which made the entire process so conve and went above and beyond to ensure all my questions were answered. I was provided a complimentary loaner car, which made the entire process so convenient. His outstanding communication truly sets him apart. I highly recommend BMW of West Chester for service." More

Melissa was great in my last service visit. She responded promptly to my inquiry about the status of the service effort and followed up to make sure my service was completed on time and with s She responded promptly to my inquiry about the status of the service effort and followed up to make sure my service was completed on time and with sufficient notice to retrieve the vehicle. More

I scheduled an inspection about 1 week in advance and also asked to check my a/c coolant. My appointment was at 7:40 AM last Tuesday. This should take about an hour or two so I planned to wait and inst also asked to check my a/c coolant. My appointment was at 7:40 AM last Tuesday. This should take about an hour or two so I planned to wait and instead was told I needed to uber home (at expense of the dealership). It took until nearly noon the next day. I had no car and this was just avoidable in my mind. Perhaps do g book a scheduled appointment for simple service when you know it’s a two day process. I’m 57, never in my life has something like this happened. It was senseless, inconvenient and didn’t seem to raise any eyebrows at the dealership other than mine. Something is very wrong with that. Turns out the a/c was deemed fine so this was not a two day exercise! Thank you, Sean 484-368-4132 More