Ourisman Chrysler Dodge Jeep RAM

Terrible time getting an appointment Got a recall notice on a Friday which needed to be taken care or swiftly because the car was headed to college the following Friday. Called Ourisman J Got a recall notice on a Friday which needed to be taken care or swiftly because the car was headed to college the following Friday. Called Ourisman Jeep and was transferred to “the person in charge of recall repairs”...no answer and sent back to the front desk. Second try and third tries...back to the front desk. After explaining the situation the front desk she checked to make sure the right person was at her desk. Transferred again, the call was answered, then I was put on hold...for 30 minutes, well after the closing time for the dealership repair. Called again Saturday morning and was told that I could leave my number. I explained the situation again and was told they would put my request in with “Urgent” . Late Monday morning after waiting for a call I called the dealership again. This time I finally got to the right person and, after a little pushing, I finally got an appointment in the time frame that I needed. The repair was fairly simple (reprogramming a computer program). Everything else was fine. More

Fast and professional ! Very fast ,very professional . From Karen in sales helping me through the Internet and Kevin in the finance department . Nicest, fastest most prof Very fast ,very professional . From Karen in sales helping me through the Internet and Kevin in the finance department . Nicest, fastest most professional buying experience. thank you very much . More

Well worth the time and distance I’m about 9 miles away from Ourisman. I’d tried two other dealers under 5 miles from me, one who couldn’t program a remote start unit after 3 techs a I’m about 9 miles away from Ourisman. I’d tried two other dealers under 5 miles from me, one who couldn’t program a remote start unit after 3 techs and 2 hours but charged me anyway, asking me to come back next week for more, the other who wanted $250-$300 for a simple oil change (Ram 2500HD 6.7 Cummins diesel) saying they didn’t get a lot of those. So I paid a tech friend to program the remote, do my own oil/fuel filter services now, but I had new tires put on and the shop said I needed ball joints. Owner - who has the same model 4 years older - has had his replaced twice under warranty. I called Ourisman and set up an appointment just a few days out, dropped off the truck and got a ride home. About an hour and a half later I got a call that my truck was done, bearing wear was well under specs, got a ride back, no charge. Gotta say I could’ve stayed in their waiting room. Felt more like a living room at home. Comfortable chairs, TV, coffee, while other places had hard-bottom industrial seating in the showroom, this really told me Ourisman cares about their customers. Although I didn’t buy my truck from them, I’m considering buying a 2020 next year and Ourisman will be first on my list of places to look, and take my truck in for services I can’t do at home. More

Best dealership in Clarksville MD Spencer was extremely professional and non salesman like. I felt very comfortable with the way Spencer’s handle my deal..end results a new car Spencer was extremely professional and non salesman like. I felt very comfortable with the way Spencer’s handle my deal..end results a new car More

Wonderful car buying experience From start to finish the car buying experience went very well. My salesman and everyone else involved were very professional and new work they were do From start to finish the car buying experience went very well. My salesman and everyone else involved were very professional and new work they were doing very happy would recommend this dealership any day. More

Always great service I’ve used Ourisman Clarksville since 2007 for service of my 3 wranglers. Dwayne , my service advisor for the whole 12 years has bee outstanding. I’ve used Ourisman Clarksville since 2007 for service of my 3 wranglers. Dwayne , my service advisor for the whole 12 years has bee outstanding. More

Terrible Horrible experience. I would not recommend this dealership to anyone. The finance department screwed up something on their end and then called me cont Horrible experience. I would not recommend this dealership to anyone. The finance department screwed up something on their end and then called me continuously telling me I owed them money. They claimed to have made a payment on my behalf. I called Chrysler Capital who financed the lease and they said that the dealer didnt pay them anything and there would be no reason why I should pay the dealership anything after the fact. I never got an explanation or an apology when I called the dealer back after speaking to Chrysler. The finance manager refused to return any calls after the fact. I regret giving this place my business. Even Chrysler Capital apologized for the dealership and their harassment. They did the typical BS to make a deal and then went back on their word multiple times. They even tried saying my signed lease agreement was wrong and that it wasnt valid due to their error and that the guy that wrote up the papers no longer worked there. The whole experience was a joke. More

Another great Ourisman Clarksville experience Brought one of our minivans in for service. Steve Ritter took excellent care of us as usual. We'll return when it's time for service again. Brought one of our minivans in for service. Steve Ritter took excellent care of us as usual. We'll return when it's time for service again. More

oil Change The wait for oil change was 2 1/2 hours, I live 1 hour away, to get my oil changed (which I already paid for because I was talked into your maintenanc The wait for oil change was 2 1/2 hours, I live 1 hour away, to get my oil changed (which I already paid for because I was talked into your maintenance plan) so it took be almost 5 hours to just get an oil change. Would like to be able to make an appointment before sending the better part of a day just to get my oil changed. More

Great place and people Ourisman Jeep-Dodge is the best dealership I’ve ever been to. Whether it’s service or sales, they always go above and beyond to assist and make the c Ourisman Jeep-Dodge is the best dealership I’ve ever been to. Whether it’s service or sales, they always go above and beyond to assist and make the customer happy. More