Ourisman Chrysler Dodge Jeep RAM

Routine Service & Warranty Repair Came in for routine service, I mention 1 issue they thoroughly checked found failing part & replaced under warranty! I was amazed they had part in sto Came in for routine service, I mention 1 issue they thoroughly checked found failing part & replaced under warranty! I was amazed they had part in stock, most places wouldn’t, as always the service department shines! More

Added hidden charges without telling us they added hidden charges and which upped the sale price. there are so many things wrong with the jeep. I am reporting them to the proper government they added hidden charges and which upped the sale price. there are so many things wrong with the jeep. I am reporting them to the proper government agency(ies), because I want to return it. If this doesn't happen, I will seek help elsewhere. Legally all charges have to be explained prior to signing, they did no such thing. This dealership is why car salesmen get bad reputations. NEVER AGAIN!! Jeff Borakove is the one that would not answer the simple question of, "did you mention the $4,500 up charge for financing?" His response was, "it's in the paperwork." That is a negative response to avoid the truth. I hope someone teaches him that he must explain every charge prior to signing the contract. I know one thing Jeff, you will never sell a Jeep to anyone I know and I have a pretty large jeep group. Kevin Gilbert, I am sorry you were there so late and you wanted to get home....I guess you didn't realize that my 6 and 8 year old daughters wanted to get home too. Why would you all use a chemical to clean your engines that corrodes the aluminum on a $100k vehicle? I know, its pure incompetence from the management down to the car detailers. More

Vehicle service While the staff is extremely friendly, it took two hours for an oil change. They do not take appointments and it’s first come first serve. They call i While the staff is extremely friendly, it took two hours for an oil change. They do not take appointments and it’s first come first serve. They call it “quick lube”,but there’s nothing quick about it. More

Oil/tire rotation service Routine maintenance of tire rotation and oil service provided without issue...on-time as scheduled and courtesy shuttle service provided...the custome Routine maintenance of tire rotation and oil service provided without issue...on-time as scheduled and courtesy shuttle service provided...the customer service was excellent More

Easy process great service Steve was prompt to returning my calls and worked hard to get me my jeep back quickly as soon as the service was completed m Steve was prompt to returning my calls and worked hard to get me my jeep back quickly as soon as the service was completed m More

Great Professional Service Dewayne has assisted my husband and I with the servicing of my 2005 Jeep and my husband's Chrysler from the very beginning and we trust his guidance. Dewayne has assisted my husband and I with the servicing of my 2005 Jeep and my husband's Chrysler from the very beginning and we trust his guidance. More

Mitch was great Mitch Stainback was very professional and courteous. He greeted us and treated us like family. Not only were we not looking to necessarily buy that da Mitch Stainback was very professional and courteous. He greeted us and treated us like family. Not only were we not looking to necessarily buy that day but he looked out for us so much on the price we decided to buy. I'm super happy with my VW passat and would of grabbed that grand Cherokee but this used deal was to much to pass up. Mitch even ordered us pizza. My daughter loved that part... Mitch and Ourisman in Clarksville we're awesome and I'll definitely be doing business with them again and sending family/friends that way. More

Service Dept. is the best Service Advisor Steve Ritter is honest and great to work with. I have a Hyundai Sonata that has a Ford Service plan. I went to two Hyundai dealerships Service Advisor Steve Ritter is honest and great to work with. I have a Hyundai Sonata that has a Ford Service plan. I went to two Hyundai dealerships and they don't know what customer service is. Steve told me to bring my vehicle in and he had no issues completing an oil change and tire rotation under the agreement. So easy to work with Steve. Thanks for knowing how to keep your customers happy. More

Shady Business Practices Buyers Beware! This place is shady! Let me start by saying that this is the third Jeep purchased in our family because we LOVE Jeep. With that bein Buyers Beware! This place is shady! Let me start by saying that this is the third Jeep purchased in our family because we LOVE Jeep. With that being said, Ourisman Chysler Jeep of Clarksville has been our WORST experience EVER! Finance sales manager, Danny Pak set the stage by first negotiating a deal that he reneged on the following day. We were unaware of a price increase until the papers were printed out. When Danny was questioned about the price agreed upon the night before, he couldn’t recall.. Not only did he lie, but was rude about it. Another manager was sent to speak with us with new papers in hand. He explained the breakdown of the price plus the incentives. However, the price had increased even more, right before our eyes! We left that day without the purchase of a vehicle, but returned a couple days later after the GM re-negotiated a price. We had a pre-approved loan from our bank. However, we were strongly encouraged to use their financing for an extra incentive. We agreed since we wanted to compare. Their financing came back with a 14.16 percent interest rate with an above 700 credit score! What a ripoff!!!!! Against my better judgement, we purchased the vehicle anyway using financing from our bank, but I will never purchase from here again. BUYERS BEWARE!!!!!! SHADY SHADY SHADY!!!!! More

Service This was my first time at this dealership and everyone was very polite. Joe in the service department was very helpful and even explained everything t This was my first time at this dealership and everyone was very polite. Joe in the service department was very helpful and even explained everything to me and made sure I understood everything before I left. More