Ourisman Chrysler Dodge Jeep RAM

Great buying experience! This was the least stressful buying experience I've ever had. They had a great selection of Jeep's to choose from which is why I chose to shop here. F This was the least stressful buying experience I've ever had. They had a great selection of Jeep's to choose from which is why I chose to shop here. From the saleswoman to the finance gentleman. They made this usual stressful process seamless. I never felt pressured or rushed to choose a vehicle. I am thankful to everyone there for the service I received!! More

First timer As a first time car buyer, I was extremely nervous about the whole process. I began looking for cars online months ago, but was recently ready to make As a first time car buyer, I was extremely nervous about the whole process. I began looking for cars online months ago, but was recently ready to make the big purchase. I knew that I wanted a new/used 4-door soft top Jeep Wrangler, but otherwise I had no idea about the whole car buying experience or any of the features Jeeps had to offer. I originally went to Ourisman Chrysler Jeep Dodge Ram of Bowie. There staff was extremely helpful. I was able to look at multiple Jeeps, as well as test drive a few. I had pretty much all of my questions answered. I decided that an unlimtied JK S package was what I wanted, in either white or black. The only downfall was that the Bowie location didn't have any Jeeps that were exactly what I wanted. However, they recommended I look at the Clarksville branch. As soon as I got home, I got online to search their inventory and immediately found "the one." It was perfect, had every quality I wanted, was a 2018 model , and was in my price range. I sent an email saying that I was interested in this Jeep, and almost immediately got a response from Ralph Bowen. He worked with my schedule (I'm a night shift nurse) to find a good time to come out and see the vehicle. He gave me all the package details, a price, and offered support in every way I needed. He emailed me a few times before the time we had scheduled to meet, just to clarifiy that it was still a good time for me, which I thought was so thoughtful. When I got to the dealership, I was warmly greeted and immediately taken to see the Jeep. It was perfect. It had everything I wanted, and the test drive comfirmed that it was the car for me. Once we got back to the dealership, I sat down with Matthew Moon, who was probably the most helpful person in this whole experience. I had so many questions, and I felt like I kept going back and forth. I was very nervous and stressed, but he made me feel so much more comfortable. Every question I had was answered. When I decided to buy the Jeep, the paperwork was so quick and easy. I had imagined that it would be extremely long and drawn out, but it was not like that at all. Afterwards, my folder was handed off to Kevin Gilbert, the finance manager. This part made me so scared. This was my first time buying a car, and with being young and just having decent credit, I was terrified of not being approved. Within 15 minutes, he came back to get me and was alright, lets finalize this paperwork. I was like wait a minutes I got the loan?? He made me feel silly for even worrying about it in the first place. We went over all the information on gap insurance and payments etc, and finished up the paperwork in no time. It didn't feel real, that I was actually buying my dream car. I came into the dealership with so much anxiety, but it was so much more easy than I thought it would be. If I knew buying a car would be this simple, I would have bought it months ago when I first started looking. Everyone gave me their information, and told me to call if I every needed anything at all. I can't thank everyone at Oursiman of Clarksville enough for being so kind and patient with me. It was the best experience I could have asked for. More

Great I have not purchased a car in 11 years. This was a good experience. Mr. Moon was very helpful and made it a pleasure. Mr. Borakove is the main reason I have not purchased a car in 11 years. This was a good experience. Mr. Moon was very helpful and made it a pleasure. Mr. Borakove is the main reason I came to this Dealership. He is Fantastic and represents your Dealership well. I would come back. More

Bad experience They drained the oil in my car then told me they made a mistake and did not have my oil in stock (I drive a popular car). They told me someone went ou They drained the oil in my car then told me they made a mistake and did not have my oil in stock (I drive a popular car). They told me someone went out to grab oil and they will be back in 20 minutes. An hour passes by and I asked if they have my oil and they said no, I mentioned being told only 20minutes then they offered a loaner car. Shortly after, the oil arrived and I did not get my car back for another 40min. Overall I waited over 2 hours. I was also told they would wash my car for me which they did not do. More

Great Service I had a safety recall. Needed oil change and tire rotation, and a car wash. All the work was accomplished very efficiently and in a timely fashion. To I had a safety recall. Needed oil change and tire rotation, and a car wash. All the work was accomplished very efficiently and in a timely fashion. Total time was 1 hour and 10 minutes. Kudos to Steve Ritter who arranged all the service. Also talked to Kevin Gilbert who answered all my questions on my service plan and my vehicle warranty. More

Attentive Service Well trained and organized dealer - always have had a pleasant experience. I purchased my Wrangler here about a year ago and have had it in for servi Well trained and organized dealer - always have had a pleasant experience. I purchased my Wrangler here about a year ago and have had it in for service several times. More

Great people and Great dealership Having purchased over 9 vehicles from the same place says it all. Great people and great service. Jason and the managers work on my time not theirs. Having purchased over 9 vehicles from the same place says it all. Great people and great service. Jason and the managers work on my time not theirs. If life gets in the way they wait until I have an opportunity to come see them. No pressure, no fuss. What we agree on at the beginning is what happens at the end. Thanks to everyone involved from Jason Kerr all the way up. Mike, Steve and Dwayne in service are great also. More

Best Car Buying Experience I've had! Justin was fantastic to work with! His service was second to none. He offered me top value for my trade in, as well as the best pricing in three state Justin was fantastic to work with! His service was second to none. He offered me top value for my trade in, as well as the best pricing in three states for my new Jeep. He procured my Jeep from a different dealership, and it was in pristine conditions when I arrived. Ace was my salesman that helped with paperwork and the most informative test drive I've ever had. Ace lives the Jeep Life, and knew everything about the Wrangler I purchased. There was no question too small (or large) that he couldn't answer quickly and honestly. Finance was handled with Mitch and he made it a very clear and easy process. He explained the documents I was signing clearly and concisely, and was professional and courteous the entire time. I've never had a more satisfying experience buying a vehicle from a dealership, and I believe that was due to Justin, Ace and Mitch! More

First rate experience from start to finish. My purchase experience was great from the moment I talked with Jason Kerr on the phone to the moment that I drove the car out of the dealership. Ever My purchase experience was great from the moment I talked with Jason Kerr on the phone to the moment that I drove the car out of the dealership. Everyone I came in contact with was totally professional and helpful. Jason is a gem. I would do business with him anytime and recommend him in a heartbeat. More

Solid Service will keep me a Lifetime Customer I am in the Service Business (Air Conditioning) I know Great Service Starts at the Top, from Ownership to the GM, and with the Service Manager, Mike C I am in the Service Business (Air Conditioning) I know Great Service Starts at the Top, from Ownership to the GM, and with the Service Manager, Mike Catron is the BEST! All the Service Writers, Managers and Advisors are great! My Mechanic Matt is The Best, I cannot see taking my cars anywhere else ever! No one touches my cars but Ourisman CJDR, from new Tires, to Oil, Lube & Filters I find your prices highly competitive and the Service Top Notch. More