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Ourisman Chrysler Dodge Jeep Ram of Baltimore - Service Center

Baltimore, MD

4.5
66 Reviews

66 Reviews of Ourisman Chrysler Dodge Jeep Ram of Baltimore - Service Center

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July 29, 2023

Good costumer service I like there help and the department was professional and friendly ab More

by zeyad5551
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gerard King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kathy Mckinney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashlyn Peters, Matt Lepke, Umar Naeem, Skylin Fosah
Aug 02, 2023 -

Ourisman Chrysler Dodge Jeep Ram of Baltimore responded

Thank you so much for taking the time to share your feedback with us! We take genuine pride in the excellent customer service we provide, and we're grateful you experienced that working with our professional team members. We look forward to your next visit with Ourisman. Have safe travels, and take care!

July 28, 2023

People were very pleasant and comfortable waiting room. Nice people to work with and I will come back for my next scheduled maintenance visit. More

by Scratch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Lepke
Aug 02, 2023 -

Ourisman Chrysler Dodge Jeep Ram of Baltimore responded

Thank you very much for the 5-star review! We're glad to hear your visit with our Service Department went well, from checking in with our courteous team members to driving off the lot with confidence. Thanks, too, for your feedback on our waiting room. If you or your Ram needs anything, we're here and happy to help. Have a great rest of your day, and see you soon for your next scheduled maintenance visit! :)

July 21, 2023

Okay so this is my fave jeep dealership. Not only is their cleanliness on point, also is their customer service. Everytime I go in, im greeted with smiles and their hospitality is above and More

by Jayzie Babie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Devon (apologies if spelled incorrectly) and Jim
Jul 25, 2023 -

Ourisman Chrysler Dodge Jeep Ram of Baltimore responded

Jayzie, thank you for taking the time to leave us a thoughtful review. We appreciate your kind words for our clean dealership and courteous team members. Our top priority is excellent customer service, and we're grateful you continue to experience that working with us. We value your business and look forward to your next visit. If your Jeep needs anything, please don't hesitate to reach out! We're here anytime. Have safe travels, and take care! :)

July 20, 2023

I love the smiles when I walk through the doors of the service department. It shows that Qurisman treats their employees upright.Keep smiling 🙂 More

by pantank
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Umpleby
Jul 25, 2023 -

Ourisman Chrysler Dodge Jeep Ram of Baltimore responded

Thank you very much for taking the time to leave a review! Excellent customer service is our top priority, and we're grateful you experience that the moment you walk into our dealership. We appreciate your business and will pass your kind words on to our incredible team. If you or your Jeep needs anything, from routine auto maintenance to extensive repairs, we're here anytime! Have a great rest of your day, and drive safe! We look forward to your next visit with Ourisman. :)

July 20, 2023

Great place to buy good service good people helped a lot when I asked questions about car More

by Bill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gerard King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kathy Mckinney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Ramsey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashlyn Peters, Matt Lepke, Umar Naeem, Skylin Fosah
Jul 25, 2023 -

Ourisman Chrysler Dodge Jeep Ram of Baltimore responded

Thank you very much for your 5-star review, Bill! We're thrilled to hear about your positive experience working with our team at Ourisman CDJR of Baltimore. Glad to hear all your questions were answered. We'll be sure to pass your kind words on and keep up the great work. If your Jeep needs anything, we're here anytime. Enjoy the rest of your day, and take care!

July 15, 2023

The dealer wasn’t able to duplicate the issue. However, I believe when they hooked it up to the computer it may have updated and solved the issue. Who knows. But it isn’t doing it any more for me More

by jp1017
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria and Dan
Jul 20, 2023 -

Ourisman Chrysler Dodge Jeep Ram of Baltimore responded

Thanks a bunch for your 5-star review! We're pleased to hear our Service Department at Ourisman CDJR of Baltimore was helpful and able to resolve the issue with your Dodge. We'll pass your kind words on and tell them to keep up the great work. If you need anything, please don't hesitate to give us a call or visit our website! We're here and happy to help. Have safe travels!

July 14, 2023

Excellent service fast don't need appointment Very good costumer service nice dealer everything ok More

by tito1126
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Ramsey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Abel
Jul 20, 2023 -

Ourisman Chrysler Dodge Jeep Ram of Baltimore responded

Thank you for taking the time to share your feedback with us! Our top priority is excellent customer service, and we're grateful you experienced that working with our efficient and professional Service Department. Glad they were able to get you and your Jeep back on the road with confidence promptly, even without an appointment. If you need anything, you know where to find us! Have a great day, and drive safe! We look forward to servicing your Jeep in the future.

July 08, 2023

Great improvement from last visit. Mobile check in worked flawlessly. Michael was polite and tactful. All my requests were met and completed properly. More

by AD88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Guard
Jul 13, 2023 -

Ourisman Chrysler Dodge Jeep Ram of Baltimore responded

Thank you so much for your 5-star review! We're thrilled about your positive experience working with Michael and the rest of our service team at Ourisman CDJR of Baltimore. Glad to hear the mobile check in worked great and all your requests were met. We appreciate your business and look forward to serving you and your Jeep in the future. If you need anything, we're here and happy to help. Have a wonderful day, and drive safe! :)

July 06, 2023

Service was great, friendly staff and wait time was not bad. Thanks again for keeping me as a customer happy. More

by lovelyass27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Ramsey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 07, 2023 -

Ourisman Chrysler Dodge Jeep Ram of Baltimore responded

Thank you so much for taking the time to share your feedback with us! We're pleased to hear our team was friendly and efficient when servicing your Dodge. We'll be sure to tell them to keep up the great work moving forward, as customer service is our top priority. Please don't hesitate to reach out if you need anything! We're here and happy to help. Enjoy the rest of your day, and take care! :)

July 05, 2023

Ourisman Chrysler Dodge Jeep of Baltimore has been very responsive whenever I call for service for my vehicle. From oil changes to cargo mats they’ve gone above and beyond to fulfill my request and to orde More

by Michele
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Lepke
Jul 07, 2023 -

Ourisman Chrysler Dodge Jeep Ram of Baltimore responded

Thank you so much for your 5-star review, Michele! Excellent customer service is our top priority, and we're grateful you continue to experience that working with our Service Department. We'll pass your feedback on and tell them to keep up the great work. Thanks, too, for taking the time to highlight Matt. If you or your Jeep needs anything, please don't hesitate to reach out! Our professional team members are here and happy to help. Have a great rest of your day, and drive safe!

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