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Ourisman Chrysler Jeep Dodge Ram of Clarksville - Service Center

4.3

30 Lifetime Service Reviews

12430 Auto Drive, Clarksville, Maryland 21029

30 Reviews of Ourisman Chrysler Jeep Dodge Ram of Clarksville - Service Center

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October 07, 2017

"Only RAM Service Center in the DMV You Should Go To"

- D. Mc.

Having lived in multiple locations around the DMV, I was getting ready to write off RAM (multiple trucks/jeeps, long time owner) due to horrible customer service everywhere I went over the last five years. I recently settled down in MD and visited the Ourisman Clarksville location. I was blown away because Jackie opened the service center not just on time (a first for me), but a couple minutes early and greeted everyone with a warm smile (another first). Even though the appointment I scheduled online didn't show in their system, she was empathetic, professional, got me registered and my vehicle in the shop faster than I've ever experienced. All I was having done was a 10k service and tire rotation. However this was the first time it took less than two hours even with an appointment. In and out in 47 minutes. I have the receipt to prove it. She let me know what was covered and the price for my additional requests up front instead of the usual "Why are you telling me at check-out that the XXX service cost an additional $149?" The waiting area was immaculate and very comfortable. There was reading, TV, vending and other entertainment for all types of adults and kids. I'm sold and would drive by other locations to come here. *cough* Alexandria and Fairfax *cough* Kudos to Jackie P., Berry K. and the Ourisman Clarksville team. You just gained a loyal customer.

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Customer Service
Quality of Work
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Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Berry Kemp
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jackie Pressman
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Oct 07, 2017 -

Ourisman Chrysler Jeep Dodge Ram of Clarksville responded

Thank you for taking time to share you recent service experience with our dealership. We appreciate you and your business. We agree, Jackie and Barry do a great job taking care of our customers. We look forward to serving you again in the future.

September 04, 2017

"Bad Customer Service!"

- Nicky

My car was towed to this Ourisman car dealership in Clarksville! It was opened! The following day no one called me! So I waited on Tuesday when I saw no one calling me! I called unsuccessfully! Then since I could not have Services on the phone, I went to their website to find out if I can connect to them! I finally talk to someone who recommended me to talk to Steeve Ritter. I called again and again and finally could talk to Steeve Ritter who told me my battery and alternator are bad and it will cost me more than $900 to replace them. On Wednesday I stopped at This car dealership and requested Steeve to conduct a diagnostic for my car he said he will and my car will be ready the same day! I waited for their call that day, then The next day, On Friday, I finally called and was told the car was not ready and to check at 6pm. Steeve was not there that day and my car diagnostic was not done. I am a black woman who does not know anything about mechanics and asked Steeve to take care of me! He really showed me all he cared about was my MONEY and could careless about my SAFETY! My Engine light is still ON!

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Recommend Dealer
No
Employees Worked With
June 28, 2017

"service department"

- andrea d

Jackie Pressman and Jesse Catron are the best!!!! Jackie has gone above an beyond for me and I appreciate it so much! I had just been in for service and a week and a half later while taking my daughter to work at 6:30 am, my car overheated, etc. I called Jackie early that morning, and right away Jackie wanted to know where I was, etc, and I told her I had to go home, get dressed, and take the dog home. She told me to come in right away, she would have a loaner car ready and get me on my way..and she did! Both Jackie and Jesse are super super nice, and to me go above and beyond (even though Jesse would not let me have the Corvette on the lot as a loaner, LOL!), have made these unexpected car repairs/expenses not as bad by getting me in a loaner, so that I could take care of everything I had to over the last few days! I will always come to Ourisman for service....you both are the best!!!!!!

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Quality of Work
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Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jesse Catron
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jackie Pressman
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jun 30, 2017 -

Ourisman Chrysler Jeep Dodge Ram of Clarksville responded

Thank you for sharing your recent experience with our service department. Jackie and Jesse are great employees who take pride in delivering top notch service to our customers. Thank you for your continued business and loyalty, we do appreciate it very much.

June 23, 2017

"The Best Servcie Advisor"

- Alana

Jackie Pressman is the best service advisor around. She always takes the time to make sure all my vehicle service needs are met in a professional manner. There is always a loaner vehicle waiting for me so I am able to drop off my Jeep and continue on with my day in a timely fashion. I would highly recommend Jackie Pressman as a service advisor.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jackie Pressman
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jun 30, 2017 -

Ourisman Chrysler Jeep Dodge Ram of Clarksville responded

Thank you for taking time to share your recent service experience. We are pleased to hear how happy you are and that Jackie is taking great care of you. Thank you for your business, we appreciate it very much!

March 22, 2017

"Great!"

- Bryan S

Jackie Pressman is a rock star! She was very helpful, personable, and professional. I plan on coming back to Ourisman because of her. She made sure I was well taken care of and was responsive to my needs, especailly with coordianting a shuttle.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jackie Pressman
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Mar 22, 2017 -

Ourisman Chrysler Jeep Dodge Ram of Clarksville responded

Bryan S, Thank you for sharing your recent service experience. We agree, Jackie is a Rock Star! We appreciate you and your business. Thank you for being a great customer! We look forward to serving you again when the need arises. Respectfully, Michael Lewis VP/GM Ourisman of Clarksville

February 27, 2017

"Outstanding Service and a Pleasant Experience"

- Car Guy, Dusty

Proper service for my vehicles is extremely important to me and I hold dealership service departments to a high standard. Ourisman Chrysler Jeep Dodge Ram of Clarksville surely met my standard. The Service Writer was dedicated to providing great service. She was very knowledgable and quickly identified the services required for my vehicle. She was also friendly and insured I was comfortable while I waited for the work to be done. The required services were completed in a timely manner and I left the dealership with a feeling that my business was really appreciated.

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Customer Service
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Pricing
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Recommend Dealer
Yes
Employees Worked With
Jackie Pressman
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Mar 13, 2017 -

Ourisman Chrysler Jeep Dodge Ram of Clarksville responded

Thank you very much for taking time to share your most recent experience. We are very proud of Jackie and the service she provides to all of her customers. I will be sure to share with her how pleased you were. Thanks you for your business, we look forward to serving you again when the need arises. Respectfully, Michael Lewis General Manager

October 04, 2016

"Jackie in the Auto Service Department is an outstanding pro!"

- Thomas A. Clishem

Jackie in the Auto Service Department is an outstanding professional. I needed help with some basic things for my wife's 2014 Jeep Wrangler Sport 4 Door and Jackie addressed it with a high level of empathy, professionalism and a warm smile. Thank you Jackie and to the whole Service Team for taking the time out and caring. I would recommend that Jackie be recognized and the whole Service Team for demonstrating professionalism and care. I also want to recognize Barry for simply being awesome-a true rock star in the area of customer service and understanding of automobiles! Thank you Service Team! All of you are outstanding! If more businesses were like this how great would that be? Ourisman stands out as one of the best and the Service Department is a beaming star! Five Stars!

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Customer Service
Quality of Work
Friendliness
Pricing
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Recommend Dealer
Yes
Employees Worked With
Berry Kemp
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jackie Pressman
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
August 04, 2016

"vehicle service communication"

- unhappy

I dropped off my Durango to have the power steering checked. I never heard back from Ourisman as to the status of the Durango. I finally called THEM, and after waiting over 15 minutes, I had to drive my other car to the dealership to make contact with someone in the service department. At first, the service people could not find the paperwork for the Durango....eventually the paperwork was found. Because I had driven another car, I had to drive back home and wait for the shuttle service. This is not the first time that I have been less than satisfied with their service.

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Recommend Dealer
No
Employees Worked With
August 01, 2016

"Excellent service."

- cruise lady

On 5/24 and 7/19/16, I received excellent service and assistance. Kudos to Jackie and shuttle driver. My car is running great now.

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Customer Service
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Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jackie Pressman
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
July 19, 2016

"Great service department"

- Phil

They went the extra mile for me and my family so that we could salvage what was left of our summer vacation at The beach

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jackie Pressman
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
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