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Ourisman Toyota 40 - Service Center

Edgewood, MD

4.6
91 Reviews
Call Service Center (410) 709-0765

91 Reviews of Ourisman Toyota 40 - Service Center

Sort by
May 15, 2024

Clean waiting area. Fast service. Pleasant service writers. Beautiful show room. No sales pressure. Great! More

by Ekathy200
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Kusterer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful
May 03, 2024

Ourisman Collision Center (Edgewood) delivered professional, quality, and timely service. Janet, Alex, and Chrissy are a pleasure to work with. The service people who did the physical repair work More

by rlambert922
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Janet, Alex, Chrissy
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Helpful
April 30, 2024

Out the door coupon price doesn’t include tax & fees. Called service manager twice but he has not responded in 4 days. I asked the advisor for the total price at check-in and he gave coupon price verbal More

by wtshewch1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kurtis Rampersad
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May 06, 2024 -

Ourisman Toyota 40 responded

Thank you, wtshewch1, for taking the time to share your feedback with us. We apologize for your less than ideal experience with our Service Department. This is not the level of customer service we are known for or seek to provide. We take your concerns regarding our communication and pricing seriously and will improve our services to ensure a positive experience for future customers. If you have any further questions, you can reach our General Manager, Haykel Abrougui, directly at Haykel@OurismanCars.com.

Helpful
April 27, 2024

Needed a new battery made an online appointment and the work was completed same day. More

by yvecan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Kusterer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 02, 2024 -

Ourisman Toyota 40 responded

Thank you so much, yvecan, for your 5-star review! We're delighted you experienced excellent customer service during your recent visit with us. Glad to hear you were able to schedule an appointment online and have your vehicle serviced in a timely manner. We'll be sure to pass your kind words on to Chris and the rest of our team. If your Toyota needs anything, from routine auto maintenance to extensive repairs, we're here anytime. Thanks for supporting us and have safe travels! We look forward to welcoming you back.

Helpful
April 26, 2024

It took less than 20 minutes for the service to be completed but almost 45 minutes to wait for the paperwork after the service was done. More

by prittsjc
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don Ward
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May 02, 2024 -

Ourisman Toyota 40 responded

prittsjc, thank you for taking the time to leave a review! We're thrilled to hear you experienced efficient and quality repairs from our Service Department. We'll be sure to pass your kind words on to our team. Thanks, too, for your feedback on the wait for paperwork. We appreciate your patience and will revise our process to identify areas of improvement. If you have any questions, please contact us directly. Have safe travels!

Helpful
April 25, 2024

Great job by the service department always have a good experience when going to the dealer More

by Chris.Kusterer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Kusterer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Grant Monks
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 02, 2024 -

Ourisman Toyota 40 responded

Chris, thank you for taking the time to share your feedback with us! We appreciate your kind words for our courteous, hardworking, and professional Service Department team members at Ourisman Toyota 40. We'll be sure to pass your kind words on and encourage our team to keep up the great work moving forward. If you or your Toyota needs anything, please don't hesitate to reach out! We're here anytime. Thanks again for your support and have safe travels.

Helpful
April 24, 2024

They were very helpful and friendly. They found a coupon to help with the service. More

by Jrichards 4926
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Kusterer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Curtis
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May 02, 2024 -

Ourisman Toyota 40 responded

Thank you for taking the time to share your feedback with us, Jrichards! Our top priority is excellent customer service, and we're grateful you experienced that during your recent service visit. We'll be sure to pass your kind words on to Chris and the rest of our team. Thanks, too, for your feedback on the coupon -- hope it helped you get a great deal on repairs! If you or your Toyota needs anything, please give us a call or visit our website. We're grateful to have earned your business and look forward to serving you in the future.

Helpful
April 22, 2024

Chris is great to work with at all times. . alway happy to assist above and beyond. Tnx More

by Dorothy Hammond
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Kusterer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 24, 2024 -

Ourisman Toyota 40 responded

Thank you for taking the time to share your feedback with us, Dorothy! We value the staff highlight for Chris and will be sure to pass your kind words concerning his friendliness and knowledge on to him. We're grateful to have him on our team. If you have any suggestions for how we can improve our communication and workmanship to make your next visit a 5-star one, please give us a call. We appreciate your business and look forward to your next visit.

Helpful
April 13, 2024

It is fast and reliable service provider service center. I really appreciated and happy with the service. More

by san
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nik Bratton
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 16, 2024 -

Ourisman Toyota 40 responded

Thank you so much!

Helpful
March 27, 2024

Everyone was very kind and professional. Service was great will definitely recommend this service department to others. Thank you Frank and Grant !! More

by tcruz2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Grant Monks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 27, 2024 -

Ourisman Toyota 40 responded

Thank you!

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