Ourisman Toyota 40 - Service Center

This survey is poorly designed. The Auto Company is (S.O.P.), standard operational procedure in architectural design with a sloppy floor lay-out. The Service Center H.R., gets five The Auto Company is (S.O.P.), standard operational procedure in architectural design with a sloppy floor lay-out. The Service Center H.R., gets five stars for hiring Mr. Ward. My rating is for Service Advisor Don Ward more than the Ourisman Service Center or Company. Mr. Ward has provided honest information concerning the care of my Jeep. Don has and continues to prioritize needed repairs for my 2008 Jeep. He has created an Action Plan for maintaining the health of my vehicle. He uses this strategy for all of his clients. I trust his judgment and honesty and willingly take his advice without hesitation. Don is an asset to the Ourisman Company. I have a list of adjectives to describe Don Ward's skill set. He is calm, with a strong work ethic, highly organized, conscientious, knowledgeable, polite, sensitive, honest, and loyal. He is calm if servicing consumers who do not know as much as they think they know. His strong work ethic enables him to work long hours every weekday and on some Saturdays. Don has a wealth of knowledge about auto mechanics, warranties, policies, and regulations. He is loyal to his company and consumers. He is an astute listener. Consumers do not have to tell him things twice. When working with or servicing women, he is not condescending. He is never arrogant or impatient. Don will explain the need for a repair as many times as necessary, He is a teacher and advisor. Thereby assuring the Consumer that the repair is needed and the price is fair in today's market. He is respectful and chivalrous. If he senses you cannot afford an expensive repair, he will work hard to adjust the costs and still make the repair. I love the guy. I wish he could be cloned. When he is on duty, I will not work with anyone else. I cannot give Ourisman Toyota five stars. Don Ward gets five stars. He deserves more than fives stars. I recommend Don Ward to everyone. More

I was extremely satisfied with the repairs completed by Ourisman Collision Center. Once parts were ordered, my vehicle was repaired promptly. Customer Service was wonderful!!😊 Ourisman Collision Center. Once parts were ordered, my vehicle was repaired promptly. Customer Service was wonderful!!😊 More

Excellent customer service, and they will let you know when you need certain things to be done on your car. when you need certain things to be done on your car. More

very good service, professional and polite, good, good, good, good, good, good, good, good, good, good, good, good, good, good, good, good, good, good, More

Excellent courteous service. Appreciate the advisor Mike. Good person. Thank you for keeping my car running! Appreciate the advisor Mike. Good person. Thank you for keeping my car running! More

I recently went in for service and was very satisfied with the treatment and service I received. with the treatment and service I received. More

Dealership is near me and very convenient. the service is excellent and the staff is very professional and friendly and also knowledgeable about my vehicle. Thank you very much. the service is excellent and the staff is very professional and friendly and also knowledgeable about my vehicle. Thank you very much. More

I was very pleased with today's service. I stopped coming previously because as the company changed so did the prices and customer service. Hopefully things have improved and will be better I stopped coming previously because as the company changed so did the prices and customer service. Hopefully things have improved and will be better again. More

Fantastic customer service and excellent work. I can always count on Ourisman Toyota 40 to fix my car and keep it on the road. I can always count on Ourisman Toyota 40 to fix my car and keep it on the road. More

Very professional and always ready to answer any questions about my vehicle. Would definitely recommend to anyone seeking to purchase a vehicle. questions about my vehicle. Would definitely recommend to anyone seeking to purchase a vehicle. More