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Ourisman Tri-State Subaru

Newark, DE

4.5
695 Reviews
Matt Slap Subaru is where drivers from Delaware, Northern Maryland, Southern Pennsylvania and Southern New Jersey go for their next New or Used Subaru vehicle. Our selection of New Subaru Forester, Legacy, Outback, Impreza, XV Crosstrek and WRX models is outstanding. Whether you're starting your search for a vehicle or looking to take a test drive, our automotive experts are available to answer any questions you may have and assist in your search for the vehicle that best fits your needs and budget.
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255 E Cleveland Ave

Newark, DE

19711

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Showing 695 reviews

February 18, 2021

Took time to take care of me I use a chain they didn't rush me make sure I was free of any obstructions when I got the rental and I did a good job on taking care of my car I'm going here for years More

by Dee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer, Timothy Hyden
Feb 22, 2021 -

Ourisman Tri-State Subaru responded

Dee, we appreciate the excellent feedback and 5-star review! We look forward to continuing to serve you in the future!

February 18, 2021

I received a coupon the DAY after I had the car in. I lost 15%. I am not happy that no one said anything to me. Don’t your personnel talk with one another? Makes me want To go to another dealership. Pro More

by Dwk4978
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bill A, Natalia C
Mar 03, 2021 -

Ourisman Tri-State Subaru responded

Dwk4978, we apologize for any inconvenience we may have caused you. We would appreciate the opportunity to rectify the situation and re-earn your trust. If you would like to discuss further, I’d be happy to speak with you. Please call me directly, thank you! Jen Pawloski, Service Manager 302-453-9900

February 14, 2021

Everyone was great to deal with. We were able to drop off our car and pick it up on a timely manner. Being older the staff was very concerned for our comfort and welfare while waiting. More

by Haldas
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Chris Montelongo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Timothy Hyden
Feb 17, 2021 -

Ourisman Tri-State Subaru responded

Thank you for the outstanding 5-star review! If there is anything further we can do for you, we are happy to help!

February 10, 2021

My experience at MSS was a pleasure! Thanks to Chris Mooney & Mark Fox for making my time there professional, helpful & fun! What a great staff, they go out of their way to give you a great experience & More

by Julie F
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Mooney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Fox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2021 -

Ourisman Tri-State Subaru responded

Thank you for the wonderful 5-star review and kind words, Julie! We hope you continue to choose Matt Slap Subaru for all your vehicle needs! Take care!

February 06, 2021

Everyone here is so nice and willing to go the extra mile for you. We live 10 minutes from a Subaru dealer but drive an hour to go here because of their customer service. I’d recommend it to anyone. Laura, G More

by jiwoodring
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Mooney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Montelongo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Laura Hart-Siano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gregory C.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2021 -

Ourisman Tri-State Subaru responded

Thank you for taking the time to share your experience and excellent review! Please let us know if there is anything else we can do for you!

January 27, 2021

Alyce Driesbach Awesome salesperson. Nice friendly dealership. Clean and safe atmosphere. Tucker Ranck had everything set up for me perfectly. I drove an hour and a half to the dealership and it was c More

by Hohljr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Montelongo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alyce Driesbach, Tucker Ranck
Feb 01, 2021 -

Ourisman Tri-State Subaru responded

Thank you for the positive feedback! We are so glad that we had the opportunity to work with you and that our team could make this a top-notch experience!

January 26, 2021

Great service, low pressure sales environment. They made a typically stressful event, smooth and pleasant. I would highly recommend using this company for buying a car More

by Krambox7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Fox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gregory C.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2021 -

Ourisman Tri-State Subaru responded

Thank you for taking the time to write this review and recommendation! Our customers are our top priority and your feedback is greatly appreciated!

January 26, 2021

Very courteous and helpful. Great service department. Only took 4 hours to have my airbag replaced on the passenger side of my 2012 Subaru Forester. More

by penglers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill A
Feb 01, 2021 -

Ourisman Tri-State Subaru responded

Thank you for the outstanding 5-star review! Our team is always happy to assist!

January 26, 2021

Very courteous and accommodating. Took Outback in for 18 month service which I thought was complimentary from the confusing website while booking the service. Upon the charge being presented I explained the More

by Scott
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danielle Celli
Feb 01, 2021 -

Ourisman Tri-State Subaru responded

Thank you for taking the time to write this outstanding 5-star review! We look forward to continuing to serve you in the future!

January 26, 2021

Service was as expected, spent over $800 and within hours get a coupon for $25 off over $200. Last trip to slapp for us, service advisor should have offered coupon More

by Roadtripdon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Unk
Feb 05, 2021 -

Ourisman Tri-State Subaru responded

Roadtripdon, we can assure you our service team is looking into this issue. We spoke with your wife and she accepted a $25 credit to your account, which has been noted. We advised her of the week’s delay in Subaru email campaign generation to launch for overdue maintenance. If you would like to discuss further, I’d be happy to speak with you. Thank you! Jen, Service Manager

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