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Ourisman Tri-State Subaru

Newark, DE

4.5
695 Reviews
Matt Slap Subaru is where drivers from Delaware, Northern Maryland, Southern Pennsylvania and Southern New Jersey go for their next New or Used Subaru vehicle. Our selection of New Subaru Forester, Legacy, Outback, Impreza, XV Crosstrek and WRX models is outstanding. Whether you're starting your search for a vehicle or looking to take a test drive, our automotive experts are available to answer any questions you may have and assist in your search for the vehicle that best fits your needs and budget.
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255 E Cleveland Ave

Newark, DE

19711

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Showing 695 reviews

December 09, 2020

Had a service check up on my New Forester was in and out fast , wonderful valets and customer service representatives. Great people skills!! Enjoyed our visit!! More

by ffurio62
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Fox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 11, 2020 -

Ourisman Tri-State Subaru responded

Thank you for the outstanding 5-star review! We are glad you had a great experience at our dealership!

November 28, 2020

Were ready for me when I arrived, quick check-in process, staff courteous, clean comfortable waiting area, clean rest room, easy checkout, gave me paperwork. One problem: I was asked if I wanted a complim More

by Noname
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Do not know who I talked to, none of the above, but she was very nice.
Dec 07, 2020 -

Ourisman Tri-State Subaru responded

Thank you for choosing to service your vehicle at Matt Slap Subaru. I am so sorry that your vehicle was not washed, as promised. We make every effort to fulfill every promise made and because of your feedback, I will see what can be done to ensure that carwashes promised get done! Eve Slap, Owner

November 22, 2020

Good buying process. Informative and helpful without the games you sometimes get when buying a car. Very efficient and professional approach. Made it easy. Would buy here again More

by cj123
Recommend Dealer
Yes
Employees Worked With
Collin Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2020 -

Ourisman Tri-State Subaru responded

Thank you for the outstanding feedback! Our team is looking forward to your next visit! Matt Slap Subaru

November 19, 2020

As alway. I received excellent professional and quick service. I have alway had a great experience at Matt Slapp Subaru. I constantly refer friends and relatives to use Matt Slapp for all of their automo More

by Griergj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick V
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill A, Mario Y, Natalia C
Dec 03, 2020 -

Ourisman Tri-State Subaru responded

Thank you for the outstanding 5-star review! We take our reviews seriously and are delighted to hear about your visit. We appreciate your feedback! Matt Slap Subaru

November 15, 2020

I took my car to Matt Slap Subaru because my check engine light was on. They got us in right away and worked with me to get service reports and any warranty information. I appreciated their expediency. They More

by ljmford3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pat
Nov 16, 2020 -

Ourisman Tri-State Subaru responded

We appreciate the excellent feedback! Our team is looking forward to your next visit! Matt Slap Subaru

November 08, 2020

I brought my 3-month old car in for the complimentary new car check. Efficient service, and they even provided a complimentary car wash. I remain impressed with their professional and friendly customer serv More

by Sheelah
Recommend Dealer
Yes
Employees Worked With
Nick V
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2020 -

Ourisman Tri-State Subaru responded

Sheelah, thank you for the outstanding 5-star review and positive feedback! We are so happy to hear everything was completed to your satisfaction! We look forward to continuing to serve you in the future, take care! Matt Slap Subaru

November 04, 2020

Genesis provided top-notch service! He was welcoming, communicative, friendly, thorough. The tech also provided quality and thorough service and completion time of service was extremely reasonable and ac More

by Gee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Genesis
Nov 05, 2020 -

Ourisman Tri-State Subaru responded

Gee, thank you for taking the time to share your experience and amazing 5-star review! We are so happy to hear our service team delivered such a great experience. If there is anything further we can do for you, we are happy to help! Matt Slap Subaru

November 02, 2020

I appreciate the service team for taking care of my request fairly quickly. They even washed my car for me, which I thought was great. More

by tcalhoun
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick V
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 03, 2020 -

Ourisman Tri-State Subaru responded

Thank you for the outstanding feedback! We are so happy to hear everything was completed to your satisfaction! If there is anything further we can do for you, we are happy to help! Matt Slap Subaru

November 01, 2020

Chris Mooney and Mark Fox were very patient and helpful. I wouldn’t even consider going anywhere else. Thank you for a great buying experience! More

by erinabel2014
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Mooney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Fox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gregory C.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2020 -

Ourisman Tri-State Subaru responded

Erin, thank you for the wonderful 5-star review and kind words! We are glad you had a great buying experience. Our team is always happy to assist! Matt Slap Subaru

November 01, 2020

Great service! Everyone was friendly and helpful with any questions I had during the buying process. I plan on recommending Matt Slap to anyone looking for a Subaru. More

by Scarpen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gregory C.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Donnelly , Timothy Hyden
Nov 02, 2020 -

Ourisman Tri-State Subaru responded

Thank you for the amazing 5-star review and recommendation! Our customers are our top priority, and your feedback is greatly appreciated. Our team is looking forward to your next visit! Matt Slap Subaru

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