Ourisman Tri-State Subaru

Third purchase from this dealership Glenn Russell was excellent to work with, followed through and kept us informed throughout the entire process that happened to be a very busy time at Glenn Russell was excellent to work with, followed through and kept us informed throughout the entire process that happened to be a very busy time at the dealership. I am a Veteran from a family of Veterans so was pleased to learn that Glenn comes from a military family and is retired from a Army career. He continues to support soldiers and veterans in his retirement with time and donations. More

Outstanding Experience I have been shopping for a vehicle for several weeks and then came to Matt Slap. They took the time to review all aspects of their different vehicles I have been shopping for a vehicle for several weeks and then came to Matt Slap. They took the time to review all aspects of their different vehicles with me and treated us with white glove service! I cannot say enough good things about my sales woman, Susanna and manager Greg. Thank you for helping me find a car I can love! More

Excellent sales rep Laura Our sales rep, Laura Hart-Siano, at Newark Subaru, was knowledgeable, friendly, and courteous. She answered all our questions patiently and comprehen Our sales rep, Laura Hart-Siano, at Newark Subaru, was knowledgeable, friendly, and courteous. She answered all our questions patiently and comprehensively, and she welcomed follow-up questions. She never made us feel pressured, but we had the definite feeling that she was there to make our experience as productive and painless as possible. I would highly recommend her if you visit Subaru in Newark. Greg (I don't see his name listed under Finance below, but I know he was in the Finance Department) was also helpful, friendly, and knowledgeable in presenting various options to us. More

Great experience. I stopped yesterday as the left rear of my car was rattling as I had been traveling from Somerset County, PA. Nick was very helpful and professional I stopped yesterday as the left rear of my car was rattling as I had been traveling from Somerset County, PA. Nick was very helpful and professional to me during my visit. Because of his help, I was able to visit with my 90 year old dad who was recently diagnosed with lymphoma, and return home 4 hours away in a safe manner. He was a great person to work with! Thank you Nick!! C. Smyser More

Very Pleased! I worked with Glenn Russell and he was great!!! He was very professional and did not pressure me. I would definitely recommend Glenn to friends and I worked with Glenn Russell and he was great!!! He was very professional and did not pressure me. I would definitely recommend Glenn to friends and family! More

Great Experience This was an overall great experience, Glenn was a great associate , was always honest and I didn’t feel forced or pushed to purchasing a vehicle. The This was an overall great experience, Glenn was a great associate , was always honest and I didn’t feel forced or pushed to purchasing a vehicle. The Honda Accord was just as described and was in great condition! Would recommend Matt Slap to anybody. More

New car purchase We were very impressed with Matt Slap Suburu. Our whole experience from start to finish was extreamly professional. We has all our questions answer We were very impressed with Matt Slap Suburu. Our whole experience from start to finish was extreamly professional. We has all our questions answered. Susanna took the time to explain things to us. We had been spending a couple days going back and forth with a couple different vehicles-the Honda and a Suburu. We originally drive the Forester. We weren't convinved that was the vehicle for us. She then showed us the Outback. The next day we went back and made our decision. She made the whole process very easy. I would highly recommed Matt Slap if you are in the market for a new vehicle. More

Happy Customers! Collin Russell did a great job of helping my wife and I buy a new Subaru Forester. His patience and professionalism made what can be a trying process Collin Russell did a great job of helping my wife and I buy a new Subaru Forester. His patience and professionalism made what can be a trying process both pleasant and productive! Ditto for Chris Montelongo, the Finance Manager. Will definitely return to Matt Slap for my next Subaru! More

Great, until someone got pushy First -- Susanna S was great as a sales person. I started looking for a car last fall, and Susanna was helpful and not pushy. She'd check back perio First -- Susanna S was great as a sales person. I started looking for a car last fall, and Susanna was helpful and not pushy. She'd check back periodically to see if I had questions, until I was ready to buy. In March, I decided on a car, and went with Susanna because she was not like your typical sales person that I met at other dealerships. If I wanted pushy/rude, I can get that anywhere! Susanna is not like that. I ordered my car, so it took some weeks, and then the delivery date was set, for right after Memorial Day. Now the not-so-good part: They called me on the Friday before the holiday that the car was in early and could I pick it up that day, before the holiday weekend? I should have said no, and it's my sense that the manager or someone was pushing this. I agreed, which was a BIG mistake, and the whole process became a Friday-afternoon-before-a-holiday-rushed-mess, and went downhill from there. The finance guy was rude -- said he wasn't used to being rushed and angrily pitched papers across the desk at me to sign! I stopped, and said don't be mad a me-- I wanted to get the car after Memorial Day as scheduled, but someone at the dealership wanted to rush to unload it before the holiday weekend, and I was accommodating them ! We also had no time to go over anything else -- extended warranties, etc., so I'm not sure if that was a good or bad thing. I got the new car that day, and then got stuck in holiday traffic, and missed a family event. The experience of finalizing the sale was terrible. I should have waited until the date we had originally scheduled. My mistake. Then after the weekend, I got a call from the finance guy, who said, (I kid you not), that "You have to drive back to sign the bank check". (I live an hour away). So much for courtesy on his part, especially since it was his mistake, not mine. I told him not to order me around like that; I had signed everything he gave me to sign, and it's his full-time job, not mine, to check signatures. I assured him that he was welcome to drive over and I'd sign whatever was left to be signed. In the end, Susanna drove over, and we got everything signed and settled, and ended on a positive note. I felt bad that I got mad --every bad experience had to do with the manager (or someone there) and the finance guy, and the rush to get a deal done. All of my dealings with Susanna were much more pleasant than what happened that one day. I would still recommend the dealership overall, as all of my other dealings with them had been good. Do not let them push you -- they can stick to a scheduled delivery date. My experience would have been totally different, and a much happier experience, if things hadn't been rushed before a holiday weekend. And I do like my car! More

Best Car Buying Experience My wife and I were in the market for a new vehicle and I was dreading the sales process but had a great experience with the people at Matt Slap. We m My wife and I were in the market for a new vehicle and I was dreading the sales process but had a great experience with the people at Matt Slap. We made our initial request online and were quickly contacted by Mary Thompson. We then test drove an Outback and a Forester with Jeremy Heydemann who did a great job of pointing out the differences between the two vehicles and became our primary point of contact after that and was very nice to deal with. We ended up with a great price on a new Forester and financed through Subaru with Chris Montelongo who was very helpful. We have bought several cars in the past and this is the first time we walked away feeling good about the experience. More