Ourisman Volkswagen of Laurel - Service Center

Rick performed excellent customer service today and I would prefer him to any of my friends would prefer him to any of my friends More

Although this dealership is further away from where I leave, there is convenience in the way customer service is rendered as well as available appointments. Ourisman Volkswagen of Laurel is always eager leave, there is convenience in the way customer service is rendered as well as available appointments. Ourisman Volkswagen of Laurel is always eager to help, patient, and accommodating. I am no longer going to consider any other Volkswagen. The minimal distance traveled is beyond worth it. If you want "peace of mind" knowing that your vehicle is being taken care of, come here! More

I really like going to this dealer because I’m always provided with professional and informative customer service provided with professional and informative customer service More

Once a prob focus was identified a be loaner was given to help over thanksgiving help over thanksgiving More

Received excellent service. Drove up to MD to visit family for thanksgiving holiday. Unfortunately second day in MD ran over a pothole & ended up on Donut tire. Annette Rozett Drove up to MD to visit family for thanksgiving holiday. Unfortunately second day in MD ran over a pothole & ended up on Donut tire. Annette Rozetti, my service advisor did a fabulous job on making sure I received the best customer service, recommendation on type of correct tire for my vehicle. I was in and out within less than an hour. Waiting room & accommodation superb! Thank You for everything! I would highly recommend without a doubt Ourisman VW of Laurel to family & friends. -Samson More

Dealership communications was much appreciated. Excellent customer service and support. Will be sure to return in the future if services are needed. Excellent customer service and support. Will be sure to return in the future if services are needed. More

The service at VW is great. They respond to the reason you brought your car in for service. They will also check and make sure you are up to date on your mileage requirements They respond to the reason you brought your car in for service. They will also check and make sure you are up to date on your mileage requirements., and sometimes they wash your car . Mine didn’t get washed.this time. I have been going to them for 8 years. More

Service is very helpful. Never have issues making appointments but wait time was longer then expected . Never have issues making appointments but wait time was longer then expected . More

It’s convenient but expensive . The representatives are courteous but ignored some instructions about seat. The representatives are courteous but ignored some instructions about seat. More

Terrible dealer. Will never go there again. I will blast this dealer every chance I het Will never go there again. I will blast this dealer every chance I het More