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Pacific BMW
Glendale, CA
3,957 Reviews
Since 1982, our family owned dealership has been serving customers in the Glendale area. We love working in SoCal, and we want to help you get into your next BMW or pre-owned vehicle. Our friendly staff is always upfront and honest with you. We want you to have a transparent car buying experience whether you are shopping in our Glendale dealership or if you are simply browsing online. We will show you where our numbers come from, and we will tell you everything that you want to know about the car buying process.
This team believes that the customer is always right. They want to help you through every part of the car buying process, and they are always ready to provide you with individual attention so that you get a car shopping experience that is custom tailored to you. It is this attention to our customers that allows us to attract people from all across Los Angeles County, Orange County, and the rest of SoCal. So if you are from Los Angeles, Alhambra, Beverly Hills, Burbank, Pasadena, or any of the surrounding areas, you should come down to Pacific BMW and see everything that we can do for you.
BMW is different from the other cars out there. These are driver’s cars. Vehicles that always deliver when it comes to performance, handling, and luxury. This is what a car was meant to be. If you want to see what’s so special about a BMW, we would be happy to show you right where in Glendale. We have a complete inventory of BMW vehicles including models like 3 Series, 5 Series, 7 Series, X5, X3, and more. You can test drive any one of these models right here or you can browse through them all online and do all your research right on our website. We are always happy to help your customer find the ideal vehicle. You can even shop by color.
We realize that sometimes the ideal vehicle isn’t new. Sometimes you need a pre-owned vehicle. We have a variety of manufactures in our used inventory, but a vast majority of the vehicles we offer our BMW vehicles. Not only do we have a huge selection, but many of our used BMW models are Certified Pre-owned. We also have a full selection of Factory Demo vehicles. If you want a BMW, whether it’s new, used, or even certified, Pacific BMW is the best place to start.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 3,957 reviews
October 14, 2020
It’s always awesome dealing with these guys. From the check in to finish, they give you excellent customer service. Gilbert is always accommodating every time I do my service. check in to finish, they give you excellent customer service. Gilbert is always accommodating every time I do my service. More
by will
Verified CustomerEmployees Worked With
Gilbert Pogosyan
October 14, 2020
I had too wait 20 min for someone to assist me after ringing the bell and took them 25 min to bring my car back from the service after the paperwork was done ringing the bell and took them 25 min to bring my car back from the service after the paperwork was done More
by avo.wanes
Employees Worked With
Don’t know the name
October 14, 2020
Marco is awesome. All the staff is attentive and will ask you if you've been helped when you're standing around. The loaners are so gorgeous...! you if you've been helped when you're standing around. The loaners are so gorgeous...! More
by angelashina
Employees Worked With
October 14, 2020
My issue of apple car play working is still unresolved. Slow service, disorganized, and lots of people waiting around. This is the second time I brought my car to BMW Pacific for the same two issues. On th Slow service, disorganized, and lots of people waiting around. This is the second time I brought my car to BMW Pacific for the same two issues. On the first visit I waited 1:30 minutes just to drop my car off and get in a loaner and, I had an appointment. During this time I noticed several employees with their headphones in, standing around. I left my car there for 24 hours, to have it returned to me without the APPLE car play fixed and finding out that my sunroof (the other reason I brought it in) also needed to have a part ordered, I felt this could have been communicated with me sooner. On my last visit the sunroof was repaired, after I waited about a week for the part, the sunroof is fixed and at that point I additionally needed a tire replaced, all of this was done well and within a reasonable time frame. However, when I arrived to pick up my car and drop off my loaner, I still waited over an hour to do so. Additionally, the APPLE car play is still not fixed, I requested that my apple car play be updated and for the service techs to attempt connecting an I PHONE 11 PLUS PRO, this was obviously not done. After waiting an hour to pick up my car, I found that my phone still did not connect and the associate assured me that It would after he was unable to connect my phone. He told me " there's a fix to this issue, a lot of customers have had this issue, the fix just hasn't come out yet". At this point, I was extremely frustrated and left without the issue resolved. I began my lease less than a year ago and I am so disappointed with my first two services. More
by iamnursemo
Employees Worked With
Justin Ko, John Vasquez
October 14, 2020
Vanessa in service was amazing!!! Made me feel very comfortable and very responsive to my texts and concerns. Would definitely go back for service because of her! comfortable and very responsive to my texts and concerns. Would definitely go back for service because of her! More
by JVilasuso
Employees Worked With
Vanessa in service was amazing!
October 14, 2020
I previously only had my car serviced at the BMW dealership in Beverly Hills. I will be only going to Pacific BMW for my service needs going forward. From booking the appointment and having many tim dealership in Beverly Hills. I will be only going to Pacific BMW for my service needs going forward. From booking the appointment and having many time slots available to a short wait time before my awesome consultant, Manny came out to greet me after arriving. They did the required maintenance on my car and educated me about what things will be due in the coming months. The communication with Manny was ongoing and easy through text. More
by tiffanyl.schultz
Employees Worked With
October 13, 2020
SA did not provide paperwork at the start. I was not able to verify my info which was all wrong. As a result I did not receive any text or email on status or completion of my service throughout the day. able to verify my info which was all wrong. As a result I did not receive any text or email on status or completion of my service throughout the day. This was my first time at this dealership so I was unaware of the process. Also the pick up situation is a mess. Unattended cars block the exit making customers ready to leave having to wait. More
by JON.GALLERO
Employees Worked With
Unknown
October 13, 2020
BMW BMW BMW BMW BMW BMW BMW BMW BMW BMW BMW BMW BMW BMW BMW BMW BMW BMW BMW BMW BMW BMW BMW BMW BMW BMW BMW BMW BMW BMW BMW BMW BMW BMW BMW BMW BMW BMW More
by acestatus829
October 12, 2020
love this place. they are always very helpful, friendly and they do their job very professionally. Thank you very much. I would never hesitate to come back and they do their job very professionally. Thank you very much. I would never hesitate to come back More
by ersin
Employees Worked With
