Pacific BMW

My name is Dr. LAWERENCE COHEN. I have had at least 10 BMWs which I have leased or purchased from Pacific BMW over the last 15 to 20 years and longer. Service department is excellent they are prompt and c BMWs which I have leased or purchased from Pacific BMW over the last 15 to 20 years and longer. Service department is excellent they are prompt and courteous. My cars are in perfect working condition. I look forward to everything and are buying two new BMWs in the near future. More

Frank was awesome. Frank did a great job showing us the difference models we were interest in. He was patient, knew the cars well and credible. The entire process was Frank did a great job showing us the difference models we were interest in. He was patient, knew the cars well and credible. The entire process was smooth and exceeded my expectations. More

Waiting without communication I'll start with the actual work on my car is always good. It always comes back to me clean, working well, etc. The problem is all the waiting. I had a I'll start with the actual work on my car is always good. It always comes back to me clean, working well, etc. The problem is all the waiting. I had an appointment at 1:45pm, and showed up a little early at 1:35pm. I waited until 2:10pm until someone helped me. I was just sitting in my car until I flagged someone down. Same thing happens when I pick up the car, I seemingly have to wait 30 minutes just for it to be brought downstairs. I know the facility is busy, but it always feels like I'm wasting a lot of my time waiting. More

Satisfied Customer Marco and the crew were as awesome as usual. I drive all the way to Pacific BMW from LA for that peace of mind and great service. Marco and the crew were as awesome as usual. I drive all the way to Pacific BMW from LA for that peace of mind and great service. More

Awesome experience beginning to end! From the moment I arrived at Pacific 6 years ago, I felt like royalty. Soran really "heard" what I needed and was able to find me the perfect solutio From the moment I arrived at Pacific 6 years ago, I felt like royalty. Soran really "heard" what I needed and was able to find me the perfect solution. That is why I returned for the third time! Thank you for the entire staff ! More

Poor communication, especially the courtesy loaner department. No one ever picks up or returns phone calls. They are horrible! Lack is no team work, no communication between inner departments of servi department. No one ever picks up or returns phone calls. They are horrible! Lack is no team work, no communication between inner departments of service. More

Great service Many thank to Manny Cruz for making getting my car serviced a pleasant experience. Will use you again for future service. Also, thanks for the nice lo Many thank to Manny Cruz for making getting my car serviced a pleasant experience. Will use you again for future service. Also, thanks for the nice loaner car. Now I want to get a new BMW! More

Manny Cruz was my adviser he was awesomeness and was very knowledgeable and answered all my questions as very friendly. One of your best..... awesome job manny knowledgeable and answered all my questions as very friendly. One of your best..... awesome job manny More

Worked quickly and gave me a nice loaner. Probably could have fixed the problem meaningfully cheaper. But there is no doubt when having it fixed at the dealership. have fixed the problem meaningfully cheaper. But there is no doubt when having it fixed at the dealership. More

Narek provided friendly and professional service. He promptly checked in my car and suggested services that I could obtain at no cost to me under the maintenance program, even though I had not specifica promptly checked in my car and suggested services that I could obtain at no cost to me under the maintenance program, even though I had not specifically requested them. He also arranged Uber for rides home and back to Pacific BMW, again at no cost to me. More