Pacific BMW

good service I had to send my car in a little bit early than the appointment time but they still took it. Everything was pretty smooth and it was a good experience I had to send my car in a little bit early than the appointment time but they still took it. Everything was pretty smooth and it was a good experience. More

Fast and simple process Managed to get in and out with a new competitively priced I3s lease in under 25 min (most of that time was spent in their comfortable lounge). Well do Managed to get in and out with a new competitively priced I3s lease in under 25 min (most of that time was spent in their comfortable lounge). Well done Steve. More

Marco was great but not so happy with the loaner I had a great experience with my service rep. Marco was fast, efficient and friendly and service was done in a timely manner so I do recommend this pl I had a great experience with my service rep. Marco was fast, efficient and friendly and service was done in a timely manner so I do recommend this place for your service. I didn't have a good experience with the loaner vehicle. I dropped off my car at the service center with Marco who took care of my fast and easy. I waited about 15 minutes for my loaner to be ready and after they got all the signatures from me the gave me the key. That is when the disappointment kicked in. I looked at the paperwork which indicated the fuel level to be half full but the car was actually quarter full. I also looked at the milage reading which was written two miles less than what it was in the car so I took a picture for my record. I spend over $80,000 to purchase my car and this kind of cheap behavior does not feel right specially from a luxury car dealership. How much a quarter of a gallon gas really cost even in the most expensive gas station. It is not that hard to read the gas gouge or the milage so I can't say that they made a mistake. Any way I just wanted to let you know how I felt about the whole situation but this has no reflection on Marco who was truly great. More

Great initially. Poor delivery Process around looking at cars and negotiating was great I had a 10a appt to pick up the car. The paperwork wasnt ready so I had to wait an hour to s Process around looking at cars and negotiating was great I had a 10a appt to pick up the car. The paperwork wasnt ready so I had to wait an hour to start the paperwork. The entire process took almost 2 hours. I had to wait, after the paperwork, for the loaner car to be ready, as the leased car had a scratch and needed to be repaired At no point did anyone take the time to explain the features of the car to me. Volvo explained the car in detail to me when I leased that car. Now I have the car I leased but have only one key. Awaiting delivery of a second key. Disappointing delivery process across the board More

Great!! Good experience and first time buy at pacific bmw. I got the car that I wanted and was not pressured through the entire process. Everything was quick! Good experience and first time buy at pacific bmw. I got the car that I wanted and was not pressured through the entire process. Everything was quick! More

AMAZING customer service!!!👏 It just doesn't get better than Gilbert! AMAZING customer service! Five stars isn't enough! KUDOS to this BMW Dealership! I look forward to my next vi It just doesn't get better than Gilbert! AMAZING customer service! Five stars isn't enough! KUDOS to this BMW Dealership! I look forward to my next visit! More

Excellent service Danny Sarmiento provided excellent customer service. He was professional and prompt. I highly recommend working with Danny. Overall communication was Danny Sarmiento provided excellent customer service. He was professional and prompt. I highly recommend working with Danny. Overall communication was clear and he provided reliable service. More

Fantastic to deal with and incredibly professional. Serj was top-notch, prompt and very nice. No BS back and forth negotiating, Serj gave me his bottom dollar d to deal with and incredibly professional. Serj was top-notch, prompt and very nice. No BS back and forth negotiating, Serj gave me his bottom dollar deal and outbid everyone in California. Thank you for the best deal and perfect service! More

Great deal and service on our two new cars. They were easy to work with and had some good deals on the cars we were looking for. The staff was friendly and made it very clear on the details of t They were easy to work with and had some good deals on the cars we were looking for. The staff was friendly and made it very clear on the details of the deal. More

Great customer service Marco was a real awesome service advisor! He makes sure my car was properly serviced and repaired. He also try to make my requests happen! Thank you a Marco was a real awesome service advisor! He makes sure my car was properly serviced and repaired. He also try to make my requests happen! Thank you and highly recommended! More