Pacific BMW

Perfect as usual Great communication and excellent service. Danny Sarmiento delivers every time and is always open to answer my questions. Overall great experience f Great communication and excellent service. Danny Sarmiento delivers every time and is always open to answer my questions. Overall great experience from start to finish. thanks and good job! More

Awesome service! From start to finish I received excellent service including updates on when the parts were to arrive to a great loaner car. It took longer for the pa From start to finish I received excellent service including updates on when the parts were to arrive to a great loaner car. It took longer for the parts to arrive from Germany, but I was always kept in the loop! More

Pacific BMW Service is all about "smoke & mirrors" For the record, I purchased my BMW primarily due to Pacific's outstanding customer service in their sales group. I assumed this customer service ex For the record, I purchased my BMW primarily due to Pacific's outstanding customer service in their sales group. I assumed this customer service experience would continue with the service of my vehicle. That was not the case. It was so bad that I my trip to the customer service department was my FIRST and LAST time at Pacific BMW. The my experience can be summed up in 3 words, ATTITUDE, DELAYS, SHORT STAFFED. DELAYS- when dropping off my car and then picking up my car, the process took 45 minutes. There was lots of waiting around between 1) getting my car initially checked in, 2) waiting for my service advisor, 3) waiting for my loaner. When I went to pick up my car, again I waited for 1) service advisor get my paper work (there was a good 5 minutes when not a single advisor could be found at any of the desks), 2) The longest wait was for my service car returned. I was told,' its up on the 4th floor, a valet will get it". after 10 minutes, I asked again and was told it's on its way, After another 10 minutes , I asked again and was told it's on its way. Finally, after waiting 30 minutes my car arrived. ATTITUDE: From the moment I checked in with the first attendant, there was this attitude that quite frankly I couldn't understand why this person was put in this role. That experience continued with several advisors that were involved in helping me get my car on the return. Finally, I had a few technical questions about some of the accessories and was told by the service advisors that the Valet could help me answer my questions. When I raised the question to the valet, he told me he couldn't answer them and speak to my service advisor. I was running in circles and Never had my questions answered SHORT STAFFED: What irritated me most about the experience of delays and attitude were all the service employees standing around doing nothing. When I pointed this out to to one of the advisors, his only comment was acknowledging the visual and stating they are working on a new system. I didn't have any expectations walking into the service area, but leaving, I know this is not a place I want to continue to patronize. More

Great experience! Tired of pushy salespeople at car lots? I was too, which is why I'm writing this review. James Kim was the best experience I've ever had purchasing Tired of pushy salespeople at car lots? I was too, which is why I'm writing this review. James Kim was the best experience I've ever had purchasing a car. No high-pressure tactics, knew the car, from the upholstery to the nuts and bolts. Asked if I'd rather test drive on the roads, freeways, rough surfaces, etc. He knew his cars, and more importantly, he knows how to treat a client. If you're looking to be treated properly, go to Pacific BMW and ask for James. More

Pacific BMW out of state purchase In the end, I have my vehicle and am happy with it but the process was unnecessarily long and arduous due to misinformation. If you get, Adeese, pleas In the end, I have my vehicle and am happy with it but the process was unnecessarily long and arduous due to misinformation. If you get, Adeese, please request another salesman. He's unreliable and tells mistruths for no reason at all. He refused to let me know the selling price of the vehicle before "seeing how much BMW approves you for". He also neglected to tell me that the registration information won't be sent in until AFTER I take hold of the vehicle. Also, that the registration process will take an additional 2months. If I was told this in advance, I would have made plans that weren't last minute. Plans like paying $260 a month to keep a vehicle in an enclosed storage lot since it had No Registration. More

Awesome Customer Service I had a great experience at Pacific BMW. There was a long line when I was dropping my car, they got me checked in and on the road within 15 mins. When I had a great experience at Pacific BMW. There was a long line when I was dropping my car, they got me checked in and on the road within 15 mins. When picking up, they texted me when my car was done and hurried to get me checked out in 5 minutes due to my own time constraints. Great customer service. More

The best sales professional in the business Greg Poland at Pacific BMW is the best salesman I have ever done business with. He is attentive, open, honest, and extremely knowledgeable about the p Greg Poland at Pacific BMW is the best salesman I have ever done business with. He is attentive, open, honest, and extremely knowledgeable about the product and the sales process. He answered all of my questions and worked closely with me to be sure all oof my needs were met. He has earned my perpetual loyalty, and recommendations to all of my network. More

Best of the best They’re care everything. Very kindly and professionally so I always happy with bmw . Even they’ve call Uber for me go back to home. So nice They’re care everything. Very kindly and professionally so I always happy with bmw . Even they’ve call Uber for me go back to home. So nice More

Absent Adviser Car was left for 5 days and no status update was provided for my car. Adviser was nowhere to be found day of pick up. No recap on what the issue was o Car was left for 5 days and no status update was provided for my car. Adviser was nowhere to be found day of pick up. No recap on what the issue was or how it was resolved. A nearby adviser kindly provided my parperwork. Had to fetch my own car after seeing it sit in the queue only to have the attendant demand that I go see my adviser first (Believe me, I tried). More

Great Service! Great Service as usual! All service work was done well, and in a timely manner. I was offered a loaner vehicle which was very convenient. Great Service as usual! All service work was done well, and in a timely manner. I was offered a loaner vehicle which was very convenient. More