Pacific BMW

Extremely service oriented staff!! Thank you again for incredible service. I’m always amazed of the high quality of service and professional crew. The waiting area with coffee and don Thank you again for incredible service. I’m always amazed of the high quality of service and professional crew. The waiting area with coffee and donuts is first world class. You made my wait comfortable and productive. More

Great 530e Lease Experience! Fantastic lease experience with Greg Poland and crew at Pacific BMW. My factory order took longer than expected to arrive, and Greg bent over backwar Fantastic lease experience with Greg Poland and crew at Pacific BMW. My factory order took longer than expected to arrive, and Greg bent over backwards to make things right and lessen the pain of extending my existing lease by a month. They were very responsive and accommodating throughout the process. The best recommendation I can give is that I will be a repeat customer! More

Great service advisor Amie went above and beyond for me. I had a short timeline to get my car serviced. She made sure it was done and ready to drive away at the requested t Amie went above and beyond for me. I had a short timeline to get my car serviced. She made sure it was done and ready to drive away at the requested time. Amie also reminded me about warranties to make sure I don't miss out. Kudos! More

Excellent Great customer service and professional. Very friendly and easy to work with. I bring my cars to them and know for sure that they’ll do a very profess Great customer service and professional. Very friendly and easy to work with. I bring my cars to them and know for sure that they’ll do a very professional work. Thank you More

Great experience! Our experience with our salesperson Luke, was seamless. He made the entire process, which can be daunting and exhausting, so easy. Luke didn’t play ga Our experience with our salesperson Luke, was seamless. He made the entire process, which can be daunting and exhausting, so easy. Luke didn’t play games and was very transparent. He even drove the car out to our house so that we could do the paperwork from the convenience of our home, which took no time at all. we highly recommend BMW Pacific, especially Luke Lutham! More

Best BMW service in Southern California Professionalism at its best. My service advisor goes out of his way each time to accommodate my needs coupled with taking care of what my car. Truly t Professionalism at its best. My service advisor goes out of his way each time to accommodate my needs coupled with taking care of what my car. Truly the best advisor I have had the pleasure of working with and I have been through a lot of dealerships. More

Service Gilbert is the best! I am always kept up to date with what is going on with my service. I love the new text message and video communication. Gilbert is the best! I am always kept up to date with what is going on with my service. I love the new text message and video communication. More

oil change They did a great job and checked for every problem which I had mentioned. Everything is working properly right now. thank you very much for the great They did a great job and checked for every problem which I had mentioned. Everything is working properly right now. thank you very much for the great service you provided. More

Horrible dealer and customer service I turned my lease and bought a CPO car from this dealer. I was interacting with Soran H. regarding a vehicle I was interested in. I made an appoi I turned my lease and bought a CPO car from this dealer. I was interacting with Soran H. regarding a vehicle I was interested in. I made an appointment to come in that weekend and was told that I'd be transferred over to Serj S. since he had the day off the day I'm supposed to come in, and will be in good hands. Serj, the sales manager was rude and unfriendly. As soon as I sat down, I felt a bad vide from him. His assistant, Angus Lee who was very helpful and friendly was who I interacted with the most. From the test drive to back and forth negotiates with Serj. When I was ready to sign the papers and was called into his office, I asked Serj if I can get my cargo mats cleaned and transfer over to my new vehicle, but he couldnt accomodate me for that. His response was, "the car is back from being detailed, sorry". I mean seriously? Then when I asked for some keychains from my keys, he started ranting about not wanting to be at work but was only here to cover for Soran H. What makes it even worse, when I got the car, the interior was still dirty. Liked it wasnt touched. Then, I noticed the power tailgate was making a crackling sound when the trunk opens and closes. I told Serj about it, and all he said was to bring it in for service. But adviced me that its highly likely that its not fixable. Really?! Not only that, when I got home from the dealer and was playing around with the settings in the car, the interior lighting wasnt turning on. I reached out to Soran H since he was the one I was interacting with from the beginning. Of course, he didn't answer any of my calls, when he finally did, he said he'll look into it and call me to schedule a service appointment. He never did. I love BMW and their products and never had a problem with the dealers I went to, but for some reason this one was far worse. Not coming back here ever! More

Incredible Service I needed collision repair for my 440i. Whole process went smooth with everyone professional and keeping me informed throughout with occasional texts. I needed collision repair for my 440i. Whole process went smooth with everyone professional and keeping me informed throughout with occasional texts. Impressed most by Kendrick "Kenny". While walking through the mechanics area Kenny was keenly aware of trip hazards and bent down to move things out of our path. Risk managers use the term "highly reliable organizations" to mean teams developed to act to avoid harm events which Kenny clearly has been educated on. The loaner department was also exceptional. I was given a loaner that was clean and served me well. While working the paperwork I was asked to have a seat in the air conditioned waiting area rather than stay outside - another plus that was clearly educated to your staff. Bravo and well done! More