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Pacific BMW
Glendale, CA
3,939 Reviews
Since 1982, our family owned dealership has been serving customers in the Glendale area. We love working in SoCal, and we want to help you get into your next BMW or pre-owned vehicle. Our friendly staff is always upfront and honest with you. We want you to have a transparent car buying experience whether you are shopping in our Glendale dealership or if you are simply browsing online. We will show you where our numbers come from, and we will tell you everything that you want to know about the car buying process.
This team believes that the customer is always right. They want to help you through every part of the car buying process, and they are always ready to provide you with individual attention so that you get a car shopping experience that is custom tailored to you. It is this attention to our customers that allows us to attract people from all across Los Angeles County, Orange County, and the rest of SoCal. So if you are from Los Angeles, Alhambra, Beverly Hills, Burbank, Pasadena, or any of the surrounding areas, you should come down to Pacific BMW and see everything that we can do for you.
BMW is different from the other cars out there. These are driver’s cars. Vehicles that always deliver when it comes to performance, handling, and luxury. This is what a car was meant to be. If you want to see what’s so special about a BMW, we would be happy to show you right where in Glendale. We have a complete inventory of BMW vehicles including models like 3 Series, 5 Series, 7 Series, X5, X3, and more. You can test drive any one of these models right here or you can browse through them all online and do all your research right on our website. We are always happy to help your customer find the ideal vehicle. You can even shop by color.
We realize that sometimes the ideal vehicle isn’t new. Sometimes you need a pre-owned vehicle. We have a variety of manufactures in our used inventory, but a vast majority of the vehicles we offer our BMW vehicles. Not only do we have a huge selection, but many of our used BMW models are Certified Pre-owned. We also have a full selection of Factory Demo vehicles. If you want a BMW, whether it’s new, used, or even certified, Pacific BMW is the best place to start.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 3,939 reviews
June 12, 2019
Better experience from the first time I took my still under warranty 550i to Pacific BMW because the trunk was making a thumping noise upon opening and closing on June 3, 2019. It took the I took my still under warranty 550i to Pacific BMW because the trunk was making a thumping noise upon opening and closing on June 3, 2019. It took them about 8hrs to notify me that they couldn’t hear anything coming from the trunk and gave me back my vehicle. I took it back the following week after I recorded the sound and this time they fixed the issue. Remy was my service rep the second time and I thought his customer service was excellent. He really tried to make amends for what happened the prior week and never tried to make excuses for what the service team failed to do last time. I will definitely request for Remy for any services I will need in the future. More
by MANILACIRCUIT
Verified CustomerEmployees Worked With
Remy
June 12, 2019
Definitely my new go to for BMW Service Bought a used X2, TPMS wouldn't reset. Notified my Pacific BMW adviser, who help arrange to have my car serviced and a loaner provided. Car was serv Bought a used X2, TPMS wouldn't reset. Notified my Pacific BMW adviser, who help arrange to have my car serviced and a loaner provided. Car was serviced, they kept me notified and had my car back in my hands the same day. More
by PChar
Employees Worked With
Julio Navarro and Amie Gasabyan
June 11, 2019
Purchase of BMW X 5 Vanessa was very helpful and knowledgeable she guided us to the whole process of purchasing our first BMW X5 she is also very patient in showing to us Vanessa was very helpful and knowledgeable she guided us to the whole process of purchasing our first BMW X5 she is also very patient in showing to us in detail the options that we have in the car. She made us feel like family. This experience is awesome. More
by XREYES06
Employees Worked With
Vanessa (sales dept.)
June 10, 2019
Narek is always the best to work with! Narek is always a pleasure working with. Always keeping me in the loop of the status of my car. Both my wife and I trust no one else with our service. Narek is always a pleasure working with. Always keeping me in the loop of the status of my car. Both my wife and I trust no one else with our service. Pacific BMW should look into hiring more people like Narek! More
by Hov
Employees Worked With
Narek
June 10, 2019
It was bad experience. Bad communication. They never responded my call or text after I dropped my car for service. Wanted to know ETA so I can plan my schedule but couldn’t Bad communication. They never responded my call or text after I dropped my car for service. Wanted to know ETA so I can plan my schedule but couldn’t do cause for an hour they never got back to me. Selling a car is important but after service is much more important as they are also potential customers for their next car. More
by suesookyoung
Employees Worked With
Salvatore Rubino
June 10, 2019
Manny Service Advisor Manny never gave me any updates with my car the entire week it was at Pacific BMW (even when I repeatedly asked) and then told me it was ready 1 hour Manny never gave me any updates with my car the entire week it was at Pacific BMW (even when I repeatedly asked) and then told me it was ready 1 hour before they close. So frustrating in an already stressful process. More
by kylercar
Employees Worked With
Manny
June 10, 2019
Best service My local dealer located on 800 S BRAND BLVD GLENDALE CA 91204.Best service.I loved and recommended to everyone. Pacific BMW is the best. My local dealer located on 800 S BRAND BLVD GLENDALE CA 91204.Best service.I loved and recommended to everyone. Pacific BMW is the best. More
by karinebabujyan
June 10, 2019
Drive Train Malfunction was repaired after two visits Gilbert has been my Service Advisor for many years. He has always handled my visits with the highest degree of professionalism. He's a good listener a Gilbert has been my Service Advisor for many years. He has always handled my visits with the highest degree of professionalism. He's a good listener and takes my complaints and venting in stride. I would recommend Pacific BMW and Gilbert to my friends and family. More
by WE4GURLEYS
Employees Worked With
Gilbert Pogosyan
June 10, 2019
Manny is AWESOME!! GREAT CUSTOMER SERVICE! Manny is so easy to talk to, he is very thorough in explaining the issues and is super helpful in getting them resolved. I hope he plans to stay there Manny is so easy to talk to, he is very thorough in explaining the issues and is super helpful in getting them resolved. I hope he plans to stay there forever! More
by STEPHANIEROMO1031
Employees Worked With
No other employees besides Manny
June 10, 2019
Kept waiting way to o long to finalize a very easy deal I arrived at Friday 11.45 for my 12 noon meeting with the salesperson. I left at 6pm with one of the 2 cars I leased. The car had dents and was told t I arrived at Friday 11.45 for my 12 noon meeting with the salesperson. I left at 6pm with one of the 2 cars I leased. The car had dents and was told those would be "noted" for lease end purposes but could not be compensated for. I was frustrated but decided not to challenge the decision to leave with the car. The other car had a severe dent and paint damage which was unacceptable to me and left the car at the dealer. It is Monday and I still have not been notified what the dealer is doing but WAS notified to bring the first car back to fix the minor damage. The dealer is an hour drive. The one car had a recall on it and was frustrated that they would even be selling me a car in recall. I was never even offered a bite to eat even though they kept me there over 6 hours. I used to love shopping for my vehicles at Pacific BMW but will be very hesitant to return. No way to treat a long term multi car buyer. More
by colinbmw
Employees Worked With
Henson Santiago
