Pacifico Ford

I love bring my car there for service I had good customer service from James and Steve I will definitely recommen other people to y'all dealership. I will also be coming back there for mor I had good customer service from James and Steve I will definitely recommen other people to y'all dealership. I will also be coming back there for more service More

Excellent Service I would like to thank Sean Mellon for the great service he provided. He took the time to listen to my problem. Then he assured me that he could fix it I would like to thank Sean Mellon for the great service he provided. He took the time to listen to my problem. Then he assured me that he could fix it in a timely fashion. Thank you Neal Bauer for guiding me I see Sean. Thank you Sean it was a pleasure dealing with you. More

Excellent customer service! Went here to get my oil changed and tires rotated today. I thought it would be a long morning as saturdays tend to be busy at this location, however, Went here to get my oil changed and tires rotated today. I thought it would be a long morning as saturdays tend to be busy at this location, however, I received professional and timely service from the staff, particularly from Sean Mellon. He was attentive and friendly, and made me seem like his only customer when in reality the place was very busy as usual. Also really enjoyed the complimentary pretzels for the customers! More

Excellent Service! Really appreciated the service Charles Freeman and Stanley Otto provided today. I got the car I wanted at the price I was hoping for and they were hel Really appreciated the service Charles Freeman and Stanley Otto provided today. I got the car I wanted at the price I was hoping for and they were helpful in working towards that goal. Looking forward to my next visit! More

Very pleasant car buying experience Neal was extremely helpful with any questions I had and really took the time to make me feel welcome at the dealership. I felt appreciated for bringin Neal was extremely helpful with any questions I had and really took the time to make me feel welcome at the dealership. I felt appreciated for bringing my business to Pacifico Ford. He is a total class-act and I would highly recommend him to anyone looking to buy a car. More

Car service The service was outstanding!! There is a gentleman that works there, his name is Sean Mellon, Sean was very professional, He made my experience there The service was outstanding!! There is a gentleman that works there, his name is Sean Mellon, Sean was very professional, He made my experience there very easy... More

Excellent Service I took my 2012 Ford Fusion for service because a power steering issue. Words can't express how much Bryan helped me. Everything from keeping me update I took my 2012 Ford Fusion for service because a power steering issue. Words can't express how much Bryan helped me. Everything from keeping me updated on the repair on the car to giving me mea discount on the car battery (needed a new because it was the original battery ). I will recommend Pacifico Ford to anyone who wants tho have great customer service and support. More

Very accomodating Took my '14 Focus ST for Inspection/Emissions and a tire swap from winter to summer. They suggested an alignment and tire balance, which I was not su Took my '14 Focus ST for Inspection/Emissions and a tire swap from winter to summer. They suggested an alignment and tire balance, which I was not surprised about. They also took care of a couple of minor recalls and did some reprogramming on the electronics. On picking up the car, I found two issues: the clock wasn't working and the front right bumper wasn't seated properly. Since this was the first I had noticed either of these issues, I contacted them and set up to bring the car back in. My service agent, Bryan, was wonderful. There was no reason that any of the work they did should have messed up the bumper, but Bryan listened patiently to my concerns and took the car back in to be fixed. When I picked the car up, he showed me the origin of the bumper problem--I had scraped the bottom of the bumper, probably running it up against the top of a curb. I did remember that happening months ago, but had never before noticed any misalignment (and, believe me, I would have seen it immediately if it was there). Perhaps it was bumped on the lift or encountered some torsion that finally popped it out of alignment, but, honestly, it was ultimately my doing. Even so, they reset the bumper for free and, of course, fixed the clock problem. They showed quite a bit of integrity and good will in dealing with me and now they have a customer for life. Thanks again, Bryan. More

Excellent Had a great experience with Rocky and Jorge. They provided my wife and I a wonderful deal on our new SUV. I will be a returning customer for sure. Had a great experience with Rocky and Jorge. They provided my wife and I a wonderful deal on our new SUV. I will be a returning customer for sure. More

Awesome customer service I was at Pacifico for my car's inspection. As my first point of contact, James Williams greeted me a smile and was friendly throughout the process. He I was at Pacifico for my car's inspection. As my first point of contact, James Williams greeted me a smile and was friendly throughout the process. He kept me informed on the progress of the work and when the inspection was completed, he gave me suggestions about service my car may need in the next year. Thanks James! More