Pacifico Ford

Very awesome experience Saturday March 11,2017 was contacted by Larry Ferrell to come in Ford was running a lot of special options to get me out of my present escape into a n Saturday March 11,2017 was contacted by Larry Ferrell to come in Ford was running a lot of special options to get me out of my present escape into a new 2017 escape. From start to finish my experience at Pacifico was that of a family atmosphere. I have leased 4 vehicles from them prior to this and just as usually it was a easy turnover. Starting with my salesperson Dan Staley very informative, Larry Ferrill and Chad Gilbert treats me and my wife like we are family. Also, Chris Watson who was my first salesperson at Pacifico came over to me and my wife to chat with us and can't forget Gina McDevitt our finance person who explained everything to us so we understood exactly what we were signing. Again, thank all of you for making my experience at Pacifico another easy transition to my new vehicle.. Angelo & Mary Demucci More

AWESOME CUSTOMER SERVICE!!!! Thank you Charles Freeman for helping me today, Very efficient and give me all the explanation about the vehicle features thoroughly. Thanks again for Thank you Charles Freeman for helping me today, Very efficient and give me all the explanation about the vehicle features thoroughly. Thanks again for making my experience buying car so wonderful . More

Good car buying experience I needed to purchase a car for my upcoming classes so I looked through the internet for some deals on used cars. I stumbled upon an ad for a Honda Civ I needed to purchase a car for my upcoming classes so I looked through the internet for some deals on used cars. I stumbled upon an ad for a Honda Civic 2008 with 140k miles on it. The price was pretty fair so I knew I had to check out the car right away. I took the car for a test drive and it performed well, I also took the car to a mechanic who told me that there was nothing significantly wrong with the car. There were minor issues such as the AC not blowing cold enough but honestly after driving the car for about a week I personally think the temperature is fine. I was helped through the whole process by one of the sales employees named Dan Staley. He was understanding of what I wanted in terms of buying a car and he was very cooperative throughout the whole process. I didn't feel rushed or that I was getting a bad deal at all, in fact I had plenty of time to test drive the car and I received all documents regarding the car's history and service done on it. I decided I was getting a good deal so I purchased the car and have had no problems with it so far. Overall this is a good dealership, the employees and Dan were friendly and they helped make the process easy and simple. More

Service Had my first trouble with my new car and Bryan Delong in the service department took care of me and handled everything from A-Z.. thank you Had my first trouble with my new car and Bryan Delong in the service department took care of me and handled everything from A-Z.. thank you More

Inspection tag Since I have gotten my new 2017 Ford lease I was hit with a pebble on I-76 and my windshield shattered. Without much help from Farmers insurance, I de Since I have gotten my new 2017 Ford lease I was hit with a pebble on I-76 and my windshield shattered. Without much help from Farmers insurance, I decided to pay out of pocket and have safelite replace my windshield. All I needed was inspection tag transfer. I had five business days to get new tags. Being that I only had this new lease for 3 weeks I called Ford service department. After speaking with 3 people and becoming very frustrated that they were telling me I would have to pay for a new inspection to get new stickers for a car I just drove off their lot, I decided to just book an appointment and talk to service manager upon arrival. After research of PA state law on windshield repair I was prepped and ready. Paul was the first person I met today. I explained my situation to him and he was very understanding. Explained to me that the customer service receptionists don't always fully understand the request, and then further stated that I would not have to pay for full inspection. After waiting for under an hour, Paul was nice enough to waive the fee of $22 for the tags. Thus making my overall experience of what I expected to be negative, a positive experience. More

Great guy to work with Neal is a great salesman. He focused on my needs and concerns and didn't quit until he got me the deal I was looking for. Neal is a great salesman. He focused on my needs and concerns and didn't quit until he got me the deal I was looking for. More

It went well! It was a good overall experience here at Pacifico! Everyone was very friendly and welcoming! I was promised a full tank of gas in my new vehicle tha It was a good overall experience here at Pacifico! Everyone was very friendly and welcoming! I was promised a full tank of gas in my new vehicle that I did not receive, but overall I would recommend this dealership! More

Pacifico Ford Excellent service by Rocky and Chad, found the vehicle we were looking for, had it shipped out and made the transaction easy for us to complete. Excellent service by Rocky and Chad, found the vehicle we were looking for, had it shipped out and made the transaction easy for us to complete. More

Great experience Earl was the man! Got my father into a beautiful car at a great price. This is the best place at the automall to buy a car new or used hands down. The Earl was the man! Got my father into a beautiful car at a great price. This is the best place at the automall to buy a car new or used hands down. The sales team at pacifico treats their customers right. More

The BESTEST!! Mr. Earl Hill is the most pleasant(and the smoothest) car salesman I have ever had the pleasure of dealing with. He is the bestest!!! Mr. Earl Hill is the most pleasant(and the smoothest) car salesman I have ever had the pleasure of dealing with. He is the bestest!!! More