Pacifico Ford

This being me and my wife's first experience purchasing a vehicle. And from everyone I spoke to growing up I was told it would be a nightmare and one of the worst experiences of my life. They co purchasing a vehicle. And from everyone I spoke to growing up I was told it would be a nightmare and one of the worst experiences of my life. They couldn't have been wrong, Looking through websites for the best reviewed dealership in the Philadelphia area led us to Pacifico Ford and we couldn't have gotten luckier with Neal being the first person we see when we walk into the door. We heard Neal was very friendly and able to work with you so we got very excited to work with him. And I couldn't be happier with my experience and service I experienced with Pacific Ford and especially Neal Bauer. Thanks to Neal I am now the proud owner of a 2009 Hyundai Santa Fe. More

We had such an amazing experience :) Neal really helped us figure out everything we needed to come home in a new vehicle. We had never bought a car so we had many questions and were so nervous. Even after us figure out everything we needed to come home in a new vehicle. We had never bought a car so we had many questions and were so nervous. Even after we had the vehicle home, Neal has been available for any questions or concerns that we had. More

We had an amazing experience. Dan was amazing. He was so patient and helpful. I have been dreading looking for a car for over a year. We went there just to have our credit run and see we if could quali so patient and helpful. I have been dreading looking for a car for over a year. We went there just to have our credit run and see we if could qualify for anything. We left with a car that we absolutely love. We have been praising Dan's name ever since. Hoping anyone we know looking for a car goes to him. More

My Lincoln MKX just refused to accelerate past 20 mph one day when I was merging onto the highway. Bob Rauh got to the root of my problem (a bad PCM chip), replaced the chip and my coils and plugs and then m day when I was merging onto the highway. Bob Rauh got to the root of my problem (a bad PCM chip), replaced the chip and my coils and plugs and then made sure that I didn't have to pay a dime for the fix. My car is well past the original warranty and I didn't know that PCMs are covered for up to 8 years by law. Luckily Bob knew and Ford picked up the whole tab which could have run me over $1,000. More

I am a fleet manager for a major company and I can't personally say enough about the service that Steve Dalterio and Andrew Knox render to us time after time, Quick Lane Service Center is great. However personally say enough about the service that Steve Dalterio and Andrew Knox render to us time after time, Quick Lane Service Center is great. However it's the Regular service side that I've had issues with as of late, they have been really screwing up our police cars as of late, like they are not even interested. I have brought this to the Service Manager and the GM of the place and by far Tom Flynn is the worst to ever serve in a leadership position in my view. Tom has NO regard for a valued customer and NOT once has he ever thanked for my business as a repeat customer. Everthing is fine until I start complaining about the low-level type service I've been receiving from Pacifico Ford. Just on this past saturday, I encountered the worst service experience by Sean (Advisor) as he was very rude and unprofessional and suddendly this Afro American Mechanic just comes out of no where and started screaming and hollering at me as if he was going to do some bodily hard. I mmediatelly called the operator and reported the incident. Joe (Sales Manager) was great in assisting me with my horrible customer experience. Over the last few months, the level of service by the Technicians on the regular service side has been very bad. Just yesterday, our tow service provider was dispatched to Pacifico to pick up one of our police cars, anyway he was there about hour and half because they stated that they could not find the marked police car. Lastly, the day Tom Flynn leaves the company then I will be glad to come back. In his mind we're just a another face in the crowd. Over this past weekend, I had the awesome opportunity to personally speak with Mr. Pacifico and what a treat it was, he was amazing, I made mention to him that that the entire regular service area needs a serious over-hauling by hiring some associates whom will exhibit true customer related skills to ensure that each and every customer leaves satisified.Just about right, Winner Ford is going to be our best friends in moving forward. As a mater of fact, since I've been going there I've never had a bad experience. John Glearly is the best in the industry when it comes to taking care of the customer. I was a Chief Concierge Manager with the Marriott Corporation for ten yes and has never witnessed bad associates like over at Pacifico Ford regular Service Center. More

I am very happy with my experience with the Ford dealership and the Sales person Clayton Garrett and I was very impressed with the professionalism and how everyone together worked really hard to get dealership and the Sales person Clayton Garrett and I was very impressed with the professionalism and how everyone together worked really hard to get me in the nicest and really reasonable Car I was looking for. I described exactly what I was looking for and the first car they showed me was the most perfect pick for me. It was exactly what I was looking for. I am so happy with the purchase and my experience that I had with everyone that made this purchase happen and they Finance person also. I will refer anyone I know to Pacifico Ford Dealership to purchase a car new or used. Repeat Customer More

Jorge Agosto was very helpful to me and my son getting a good deal on both are car also he have knowledge what question we ask him, he is friendly toward us , he keep us update in the process. he is a exce good deal on both are car also he have knowledge what question we ask him, he is friendly toward us , he keep us update in the process. he is a excellent sale person. More

I want to share my experience in making my new vehicle purchase of the Ford Escape and the great sales consultant, 002123700-JAMES LYNCH, in making it possible. I was leasing the 2013 Ford Explorer and purchase of the Ford Escape and the great sales consultant, 002123700-JAMES LYNCH, in making it possible. I was leasing the 2013 Ford Explorer and the lease was due to expire in April 2014. I originally purchased the vehicle from Pacifico Ford, 6701 Essington Avenue, in Philadelphia, PA. I was unsure of how to proceed in closing a lease because I lacking the understanding of the vehicle leasing process. When I walked into the Pacifico on Tuesday, February 18, 2014 at 7:00 p.m., I experienced an uncooperative and unruly salesperson but management steered me to Mr. James Lynch. He was very reassuring and understanding that he could work with me because he reiterated Pacifico is great place to purchase a vehicle and he wanted me to remain with the Ford Family. His demeanor made me want to continue making the purchase of the Ford Escape SE. Still upset from the earlier situation, I told him I would return to continue my transactions. When I returned, Mr. Lynch closed the deal, processed the necessary paper work and made it possible for me to be driving the vehicle I wanted. If it had not been for Mr. Lynch’s professionalism, honesty and courtesy towards me and my husband and the situation, I would have walked away from the deal and the Ford Family. I want to thank him for making me a very happy and satisfied customer. This has been one of the best and satisfying experiences I have had in purchasing a vehicle. Everything he did exceeded my expectations. Regards, Wendy and Michael Gomez More

My experience buying a car was great. I didn't feel pressured from my salesman, Richard Sadowski. He was helpful, patient, and answered all my questions. I would recommend Pacifico Ford to my family a pressured from my salesman, Richard Sadowski. He was helpful, patient, and answered all my questions. I would recommend Pacifico Ford to my family and friends. More

This is my second lease with PF and working with Earl Hill. Earl is always polite, patient, and knowledgeable of each vehicle I inquired about, which was quite a few. He was right with me outside in th Hill. Earl is always polite, patient, and knowledgeable of each vehicle I inquired about, which was quite a few. He was right with me outside in the cold/ice until we found the right SUV for me. We sealed the deal with the efforts of the "tenacious negotiator" Shadi and the hard work of DiJone'e on the finance side. They are the "A" team in my book! Thanks again guys and just know I really appreciate all of the hard work you put in to settle this last deal! I love my 2014 Escape... More