Pacifico Ford - Service Center

Help while raveling While driving to Philadelphia last week from Rhode Island, my car started to demonstrate some unusual behaviors, so when I arrived at my friend's hous While driving to Philadelphia last week from Rhode Island, my car started to demonstrate some unusual behaviors, so when I arrived at my friend's house, she suggested bringing it to Pacifico, where she had bought her new car last year. My Ford Escape has over 161,000 miles on it, so I wasn't too surprised at having a problem. Being late on Friday, they were unable to see it that day, so I left it with them. Angel, one of their greeters, was thorough in taking my information and in getting me connected with a service manager. On Monday morning, Sean Mellon, Customer Service Manager, called to say they'd run all manner of computer diagnostics and also had taken the car out on the road, but they were unable to duplicate the problem I had experienced(I suspect now it might have been some bad gas). So he told me I was free to pick up the car and that there would be no charge, which was great news! So kudos to Sean and to his Assistant Service Manager, Paul Rubin, for their speedy attention to my problem and for giving me peace of mind to make my drive home. I highly recommend service at Pacifico! More

Amazing Service! I have come to rely on Pacifico, as every experience has been a positive experience. As many know when you buy a car it's always a cloud nine dream. T I have come to rely on Pacifico, as every experience has been a positive experience. As many know when you buy a car it's always a cloud nine dream. Then comes the dreaded time when your car decides to fail and you need to trust a team will repair it. It's only natural to worry. Are they honest? Does it really need that? Are they ripping me off? I have come to rely on Bob in Ford's service department over the last six years. Just recently I had brought my car in for service and it was going to take a few days to get everything done. He explained numerous times what was wrong to ensure I was knowledgeable about what he had to do. With a baby on the way, Bob was most concerned that I was safe and insisted I bring home the dealer rental car. This warmed my heart. Every time I call he asks me how I feel and always tells me to just stop in if I have concerns. I have to say he eases my worries when I hear that strange noise or when I'm picking up my car up after repairs and heading home. He has a forever customer in me. More

Great Experience! I recently purchased my 2014 Ford focus from a different dealership, and within 1 week of owning it had issues. I went to the previous dealership to t I recently purchased my 2014 Ford focus from a different dealership, and within 1 week of owning it had issues. I went to the previous dealership to try and fix the issue, but received no help. I scheduled an appointment at Pacifico, and there Sean our service specialist was super helpful and easy to work with. He helped to get the issue fixed in less than 24 hours, and even looked into other potential issues and recalls. I have never received such great service from an auto-mechanic! Thanks for everything Sean & Pacifico! More

outstanding service,always!!!!! Since iv'e been coming to Quick lanes, James is the person that usueually waits on me.James is a asset to the company. James is always pleasent,manerl Since iv'e been coming to Quick lanes, James is the person that usueually waits on me.James is a asset to the company. James is always pleasent,manerly, and very informatable.He is always looking out for the customers best interest witch i think is outstanding!!!We need alot more young men like James with that same attitude!I would definetley recomend James for the emplyee or the month or yr. He is just that good.And i am not saying that because i know him personnaly.Through my experiances of bringing my vehicle in to be serviced down through the years this young man has truly been a blessing!!! Keep up the good work James! More

Service I was concerned about my brakes. The service manager listened to my concerns, then did a drive with me. He didn't find anything wrong during the driv I was concerned about my brakes. The service manager listened to my concerns, then did a drive with me. He didn't find anything wrong during the drive but to make sure he didn't miss something he took it in and did a full brake inspection which also came up negative. All this was completed in less than a couple of hours. Big simles and Thank yous to Paul Rubin Service Manager for the exceptional service I received today!!! More

Best Dealership I have Dealt with Pacifico Ford is the best dealership I have had the pleasure of dealing with in over 40 years of driving. All of their employees are very friendly and Pacifico Ford is the best dealership I have had the pleasure of dealing with in over 40 years of driving. All of their employees are very friendly and they go out of their way to deliver the best possible customer experience across all departments. This is the third time I worked with Paul Rubin and I always find him very professional and thorough. He takes the time to explain the work that will be completed and the cost involved. He also makes helpful suggestions for future work that may be needed. Thanks again Paul for the excellent customer service. More

Service dept I have bought 3 cars from Neal he always is help full and always the best price for our cars he also helped us get the air bags for two of our recalle I have bought 3 cars from Neal he always is help full and always the best price for our cars he also helped us get the air bags for two of our recalled cars and the service team was excellent also at pacfico ford 👍 More

Wonderful Work Had issue with breaks and brought my car in for check up. The young man who helped was so polite and knowledgeable. He was able to diagnosis the issue Had issue with breaks and brought my car in for check up. The young man who helped was so polite and knowledgeable. He was able to diagnosis the issue quickly and was able to get my issue resolve promptly. More

great service I went in for routine maintenace was greeted with a smile and a warm hello by Bob. Bob always takes care of my car. Thanks Bob. I went in for routine maintenace was greeted with a smile and a warm hello by Bob. Bob always takes care of my car. Thanks Bob. More